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Louisville Water Company and HomeServe

Louisville Water Company has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. Louisville Water Company and HomeServe entered into an agreement to introduce these plans to Louisville Water Company's customers.

Selected Plans

Applied Promo: 50% off your first year
$2.74/mo. $5.49/mo.

This Plan Includes: 1

  • $7,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

What's covered: 1

  • Locating the blockage or collapse
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fusing
  • Welding
  • Pipe cutting
  • Locating the leak

Exclusions: 1

  • Frozen lines, branch lines, any tanks or appliances, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
$4.99/mo. $9.99/mo.

This Plan Includes: 2

  • $10,000 annual benefit amount
  • Drain Cleaning: Multiple service calls up to annual benefit
  • Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

What's covered: 2

  • Grinder pumps
  • Backflow prevention devices
  • Locating the blockage or collapse
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fitting external valves
  • Fusing
  • Welding
  • Pipe cutting
  • Excavation to expose pipe

Exclusions: 2

  • Non-conforming drain lines, septic/collection tanks, leaching fields, branch lines, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.

Order Summary

Exterior Water Service Line Coverage 1

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$2.74/mo.

Exterior Sewer/Septic Line Coverage 2

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$4.99/mo.

Exterior Water Service Line Coverage

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$5.49/mo.

Exterior Sewer/Septic Line Coverage

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$4.99/mo.
$4.99/mo.

Interior Plumbing and Drainage System Coverage

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$4.99/mo.

Water Heater Repair and Replacement Plan (Gas/Electric Only)

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$6.99/mo.

Heating System Coverage (Gas/Electric Only)

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$5.99/mo.

Cooling System Coverage

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$5.99/mo.

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts.
Who is HomeServe?
HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.

Important information for Louisville Water Company Customers 
Take action to help protect your finances from an unexpected breakdown. 

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*HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at  601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Louisville Water Company and offers this optional service plan as an authorized representative of the contract issuer as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Louisville Water Company. Louisville Water Company and HomeServe entered into an agreement to introduce these plans to Louisville Water Company’s customers.

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