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Water Heater Repair and Replacement Program

30 Day Money Back Guarantee

  • Why You Should Get a Plan

    It costs hundreds of dollars to repair most components of a water heater.*

    Problems with your hot water heater can cause:

    • hot water to run out too quickly
    • no hot water for showering or washing and noise
    • odor due to sediment build-up

    It can be a major inconvenience when your water heater fails and finding a qualified professional to address the problem quickly can be time consuming and costly. Stay in hot water with an affordable repair plan from HomeServe and get protection from high repair costs and access to our 24/7 hotline where you can schedule a repair for your water heater.

    *National average repair costs as of January 2016. No charge for covered repairs up to your annual benefit amount.

  • What's Covered
    • Burner supply tube and assembly
    • Drain and gas valves
    • Pilot light
    • Temperature control
    • Main burner
  • Benefits
    • $1,000 annual benefit amount
    • Multiple service calls up to annual benefit
    • 30-day wait period with a money-back guarantee
    • One-year guarantee on all covered repairs
  • Overview

    You depend on hot water for showering, washing and laundry. Problems with your natural gas water heater can be a major inconvenience. Finding a qualified professional can be time consuming and costly. Get protection help from the high cost of repairs with a home service repair plan from HomeServe. If your water heater can't be repaired, the balance of your annual benefit can be applied to a like-for-like replacement.

    The Water Heater Repair and Replacement Plan provides, up to the benefit amount, for the covered cost to repair or replace a tank-based electric, natural gas or propane water heater that is damaged due to normal wear and tear. If your water heater is deemed beyond repair, you can apply the balance of your repair plan’s benefit amount to a like-for-like replacement.

Important coverage information

Eligible

  • Residential homeowner with sole responsibility for the electric, natural gas or propane water heater.
Additional limitations apply. See more. See less

Not Eligible

  • Mobile, manufactured and multi-unit dwellings: may be eligible so please see Eligibility section below for details
  • Recreational vehicles and properties used for commercial purposes
Additional limitations apply. See more. See less

Exclusions

  • Removal or disposal of old water heater; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of a residential single structure, or a unit within a structure may be eligible for coverage. This includes single family homes (inclusive of manufactured housing), townhomes, condominiums and mobile homes. Recreational vehicles and properties used for commercial purposes are not eligible. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your water heater prior to enrollment, or if your water heater is instant-on, low boy gas, larger than 66 gallon, tabletop, tankless, solar, or designed or used for the recirculation of potable water as part of a heating system, (e.g. Apollo and MoreFlow). If you do not buy a plan for every water heater you own, the largest water heater serving the main/first floor of your home will be covered unless you call to designate a different water heater within 30 days of enrollment. If your entire water heater is shared with any third party or covered by a homeowners', condominium or like association, then you are not eligible. Only the following standard water heaters are eligible: electric: 30-66 gallon; 30-40 gallon 110V or 220V single element; 40-66 gallon tall or low boy dual element; 40-66 gallon tall gal; 40-66 gallon mobile home type. gas: 40-66 gallon including power vent/direct vent; 40-66 gallon mobile home type.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a standard electric or gas water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Removal or disposal of old water heater; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract. Regardless of the payment frequency you select, your policy will be automatically renewed annually on the same payment terms selected, at the then-current renewal price. Your coverage will remain in effect unless you contact HomeServe to discontinue. HomeServe is an independent company, separate from your utilities company, providing home repair services and protection solutions to homeowners across the U.S.

Frequently asked questions

When can I make a service call?
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What should I know about this coverage?
What's covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace a standard electric or gas water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. Not covered: Removal or disposal of old water heater; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

HomeServe USA Repair Management Corp. (“HomeServe”), PA registration #053636, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service
from Duquesne Light Company.

Water Heater Repair and Replacement Program for only $6.95/mo.

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