Age, corrosion or ground shifting can damage the line that brings fresh water to your home. A water line replacement program helps provide protection against expensive repair bills.
About Duquesne Light Company and HomeServe
Home emergency repairs can be expensive and time-consuming. Duquesne Light Company has partnered with HomeServe to help eligible customers be prepared and have the best possible service in the case of such a breakdown. With a repair plan from HomeServe, you can get access to our 24/7 hotline where you can schedule a repair for the major systems in and around your home.
This Plan Includes
- Unlimited annual benefit amount
- Unlimited service calls (Unlimited per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Your home’s sewer/septic line can clog or break due to invasive tree roots or shifting soil. Help keep what’s underground covered with a home service plan.
This Plan Includes
- Unlimited annual benefit amount
- Unlimited service calls ($7,500 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Power failures or faulty wiring and electrical components can cause power outages. Stay grounded against costs with a home service repair plan
This Plan Includes
- Unlimited annual benefit amount
- Unlimited service calls (Unlimited per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Problems with your water heater can be a major inconvenience. Stay in hot water with a home service plan and get protection help from the high cost of repairs.
This Plan Includes
- $1,000 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
You rely on air conditioning to keep your home comfortable and humidity free. Help protect yourself from the cost and hassle of emergency repairs with a home service plan.
This Plan Includes
- Unlimited annual benefit amount
- Unlimited service calls (Unlimited per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Your home's exterior electrical components can short circuit without warning. Help lighten your load against exterior electrical wiring breakdowns with an exterior electrical home warranty plan.
This Plan Includes
- $2,000 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Make sure you don’t get left out in the cold if your heating system breaks down in winter. Stay warm with a home service plan from HomeServe.
This Plan Includes
- Unlimited annual benefit amount
- Unlimited service calls (Unlimited per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Plumbing and drainage problems can be complicated and expensive to fix. Help protect yourself against the high cost of repairs with a home service repair plan.
This Plan Includes
- $1,500 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Severe lightning strikes can cause surges that go along your main electrical line into your home destroying major appliances including refrigerators, dishwashers, and washing machines, leaving you responsible for the repair cost.
This Plan Includes
- $1,000 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
Your interior gas line is your responsibility as the homeowner. If you were unfortunate enough to suffer a gas line breakdown, it would be up to you to find a contractor and get it repaired Note: If you suspect that you have a broken cracked or leaking gas pipe, you should call your gas company immediately.
This Plan Includes
- $1,000 annual benefit amount
- Unlimited service calls ($1,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
Frequently asked questions
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
DLC Above Ground Electric Service
Basically, DLC maintains the wire that delivers electricity from the utility pole on your street to your home and the meter that measures your power usage.
It is also important to note that while DLC maintains the service-drop wire, the customer is responsible for having any vines or tree branches pruned or removed from the service-drop area that may interfere with your electric service. For your personal safety and the safety of those you may hire, qualified line clearance tree professionals must be used to remove any vegetation around energized wires.
1. Service Drop - While DLC maintains the service-drop wire, you are responsible for pruning or removing any tree branches or vegetation that may interfere with your electric service.
2. Point of Attachment - We provide the anchor - known as a "one point" - that attaches the service drop to the home.
3. Weatherhead and Service Entrance Cable - You are responsible for the weatherhead and the wire that runs along the outside of your home into the meter, as well as from the meter to your service panel or fuse box. The weatherhead protects the service entrance cable from weather conditions.
4. Meter Base - The metal box that houses the meter is the customer's responsibility.
5. Meter - DLC owns and maintains the meter.
6. Service Panel or Fuse Box - You are responsible for the box, the circuit breaker or fuses, and all of the wiring inside the home.
1. Service Drop - While DLC maintains the service-drop wire, you are responsible for pruning or removing any tree branches or vegetation that may interfere with your electric service.
2. Point of Attachment - We provide the anchor - known as a "one point" - that attaches the service drop to the home.
3. Weatherhead and Service Entrance Cable - You are responsible for the weatherhead and the wire that runs along the outside of your home into the meter, as well as from the meter to your service panel or fuse box. The weatherhead protects the service entrance cable from weather conditions.
4. Meter Base - The metal box that houses the meter is the customer's responsibility.
5. Meter - DLC owns and maintains the meter.
6. Service Panel or Fuse Box - You are responsible for the box, the circuit breaker or fuses, and all of the wiring inside the home.
HomeServe USA Repair Management Corp. (“HomeServe”), PA registration #053636, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service
from Duquesne Light Company.