Why You Should Get a Plan
Replacing electrical products that are damaged due to a power electrical surge could be expensive.*
If an electrical power surge occurs, it can cause damage to plugged in:
- desktop computers
With Electrical Surge Coverage from HomeServe, you'll be protected if your valuable electrical products fail as a result of an electrical surge up to your benefit amount.
*North American Warranty, Inc. national average replacement costs as of March 2018. No charge for covered repairs or replacements up to your annual benefit amount.
- Window air conditioning units
- DVD players and game consoles
- Clothes Washer
- Clothes Dryer
- Blenders, mixers, toasters
- Handheld devices such as tablets
- Printers and scanners
- Lamps and thermostats
- $1,000 annual benefit amount
- Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
Severe lightning strikes can cause surges that go along your main electrical line into your home destroying major appliances including refrigerators, dishwashers, and washing machines, leaving you responsible for the repair cost. Repair or replacement of these appliances can be expensive, costing you hundreds of dollars in unforeseen expenses, which may burden finances. Take action to help protect your electrical products from surges.
Important coverage information
Benefits Details: Coverage provides reimbursement, up to the benefit amount, for the covered cost to repair or replace the following residential electrical products, for which you have sole responsibility, that fail due to an electrical surge (a short-term burst of excessive, unwanted energy (transient over-voltage) on a circuit, which if not suppressed, can accelerate wear and tear of attached electrical equipment, increasing repair frequency, repair costs and product failure): appliances, electronics, and electromechanical equipment including, but not limited to, refrigerators, clothes washers, clothes dryers, dishwashers, blenders, mixers, toasters, microwaves, televisions, window air conditioning units, thermostats, lamps, computers, DVD players, game consoles, printers, scanners and handheld devices such as tablets. Reimbursement up to $125 for standard service call and/or diagnostic fees for a covered repair or replacement is available.
Not Covered: Reimbursement for expenses recoverable under any electrical product or add-on home warranty; power tools; electrical products that cannot be replaced with like kind and quality (e.g. antiques); or damage from negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract. Regardless of the payment frequency you select, your policy will be automatically renewed annually on the same payment terms selected, at the then-current renewal price. Your coverage will remain in effect unless you contact HomeServe to discontinue. HomeServe is an independent company, separate from your utilities company, providing home repair services and protection solutions to homeowners across the U.S.
Arranging for Repair/Reimbursement: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can request reimbursement, providing 11 months of coverage during the first year. You are responsible for arranging and paying the service technician for your covered repair or replacement. You must call HomeServe within 7 business days of an electrical surge event to request a claim form, and return the completed form (including an invoice from a qualified service technician) within 30 days. Upon renewal/reactivation (if applicable), there is no waiting period.
Frequently asked questions
HomeServe USA Repair Management Corp. (“HomeServe”), PA registration #053636, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service
from Duquesne Light Company.
Surge Help® Home Electronics Loss Protection ($1,000 Coverage) for only $3.95/mo.