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About HomeServe and Duquesne Light Company
 

Home emergency repairs can be expensive and time-consuming. Duquesne Light Company has partnered with HomeServe to help eligible customers be prepared and have the best possible service in the case of such a breakdown. With a repair plan from HomeServe, you can get access to our 24/7 hotline where you can schedule a repair for the major systems in and around your home.


recommended
$8.98/mo.

Terms & Conditions

Interior Electric Line

Terms & Conditions

Exterior Electric Line

Terms & Conditions
Annual Benefit
  • Interior Electric Line - Unlimited
  • Exterior Electric Line - $2,000
Service
  • Interior Electric Line: Unlimited/Unlimited per call
  • Exterior Electric Line : Multiple service calls up to annual benefit
Annual Benefit
  • Interior Electric Line - Unlimited
Service
  • Interior Electric Line: Unlimited/Unlimited per call
Annual Benefit
  • Exterior Electric Line - $2,000
Service
  • Exterior Electric Line : Multiple service calls up to annual benefit

Eligible

  • Residential homeowner with sole responsibility for the interior electrical system
  • Residential homeowner with sole responsibility for overhead or underground exterior electrical line components
  • An owner of both a residential home permanently secured to the ground and the land it is located on
Additional limitations apply. See more. See less

Not Eligible

  • Recreational vehicles and properties used for commercial purposes
  • Mobile, manufactured and multi-unit dwellings: may be eligible so please see Eligibility section below for details
  • If you are aware of any pre-existing conditions, defects or deficiencies with your interior electrical line or have an electrical services entrance rated less than 80 amps.
  • Recreational vehicles or homes on wheels and properties used for commercial purposes
Additional limitations apply. See more. See less

Exclusions

  • Appliances; knob and tube wiring; repairs to any section of your interior electrical line that serves a secondary building not attached to your home; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
  • Repairs to damage arising from the disconnection or interruption to the main electrical supply; transformers; repair of low voltage wiring; generators; non-utility supplied power and/or lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. The meter that measures the amount of electricity used is not covered by this plan. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of a residential single structure, that is not intended to be moved, may be eligible for coverage. This includes single family homes (inclusive of manufactured housing), townhomes and duplexes. Recreational vehicles and properties used for commercial purposes are not eligible. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your interior electrical line prior to enrollment. If your entire interior electrical line is shared with any third party or covered by a homeowners', condominium or like association, then you are not eligible.
Benefit Details: Coverage provides as many service calls as you need for the covered cost to repair, restore or replace the failing interior electrical line within your home, for which you have sole responsibility, from the service entrance wiring at the weatherhead or tap underground through the receptacle or fixture box, including breakers, boxes, fuses, receptacles, wiring, connectors, switches, and outlets, that is damaged due to normal wear and tear, not accident or negligence.
Not Covered: Appliances; knob and tube wiring; repairs to any section of your interior electrical line that serves a secondary building not attached to your home; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract. Regardless of the payment frequency you select, your policy will be automatically renewed annually on the same payment terms selected, at the then-current renewal price. Your coverage will remain in effect unless you contact HomeServe to discontinue. HomeServe is an independent company, separate from your utilities company, providing home repair services and protection solutions to homeowners across the U.S.
Eligibility: An owner of both a residential home permanently secured to the ground and the land it is located on may be eligible for coverage. Recreational vehicles or homes on wheels and properties used for commercial purposes are not eligible for coverage. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your exterior electrical line prior to enrollment or have an electrical services entrance rated less than 80 amps. If you live in a development community with a condominium, co-op or homeowners association, your exterior electrical line may not be an individual homeowner's responsibility, so please check with your association before accepting this coverage.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace the following components of an overhead or underground exterior electrical line, for which you have sole responsibility, from your utility's responsibility to the external wall of your home, that are damaged due to normal wear and tear, not accident or negligence: weatherhead, insulator, riser, meter base, and service entrance conductor.
Not covered: Repairs to damage arising from the disconnection or interruption to the main electrical supply; transformers; repair of low voltage wiring; generators; non-utility supplied power and/or lines; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. The meter that measures the amount of electricity used is not covered by this plan but is covered by your provider. Additional exclusions apply.
Making a Service Call: Your plan starts the day your form is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro-rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement of these lines. If you find you have similar coverage, you can contact HomeServe to cancel and you will receive a refund of your service agreement fee, less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract. Regardless of the payment frequency you select, your service agreement will be automatically renewed annually on the same payment terms you selected, at the then-current renewal price. HomeServe is an independent company, separate from your utilities company providing emergency home repair services and protection solutions to homeowners across the U.S.

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
DLC Above Ground Electric Service
Basically, DLC maintains the wire that delivers electricity from the utility pole on your street to your home and the meter that measures your power usage. It is also important to note that while DLC maintains the service-drop wire, the customer is responsible for having any vines or tree branches pruned or removed from the service-drop area that may interfere with your electric service. For your personal safety and the safety of those you may hire, qualified line clearance tree professionals must be used to remove any vegetation around energized wires.


1. Service Drop - While DLC maintains the service-drop wire, you are responsible for pruning or removing any tree branches or vegetation that may interfere with your electric service.

2. Point of Attachment - We provide the anchor - known as a "one point" - that attaches the service drop to the home.

3. Weatherhead and Service Entrance Cable - You are responsible for the weatherhead and the wire that runs along the outside of your home into the meter, as well as from the meter to your service panel or fuse box. The weatherhead protects the service entrance cable from weather conditions.

4. Meter Base - The metal box that houses the meter is the customer's responsibility.

5. Meter - DLC owns and maintains the meter.

6. Service Panel or Fuse Box - You are responsible for the box, the circuit breaker or fuses, and all of the wiring inside the home.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Duquesne Light Company and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service
from Duquesne Light Company.

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