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About Dominion Energy North Carolina and HomeServe

Dominion Energy has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. Dominion Energy and HomeServe entered into an agreement to introduce these plans to Dominion Energy's customers.

As Dominion Energy and HomeServe continue to monitor the situation with Coronavirus (COVID-19), click here to see how HomeServe is protecting the health and safety of customers and employees.

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The plumbing and drainage inside your home could fail without warning, leaving you responsible for the cost of repair. Repair of this system can be expensive costing you hundreds of dollars in unforeseen expenses which may burden finances.

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This Plan Includes

  • $1,500 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Your interior gas line is your responsibility as the homeowner. If you were unfortunate enough to suffer a gas line breakdown, it would be up to you to find a contractor and get it repaired Note: If you suspect that you have a broken cracked or leaking gas pipe, you should call your gas company immediately.

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This Plan Includes

  • $8,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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The water service line buried underground on your property could fail without warning, leaving you responsible for the cost of repair or replacement. Replacement of this line can be expensive, costing you thousands of dollars in unforeseen expenses, which may burden finances.

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This Plan Includes

  • Unlimited annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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This plan covers both your heating and cooling systems, which can help you deal with the expense of covered repairs.

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This Plan Includes

  • Unlimited annual benefit amount
  • Cooling System Coverage: Unlimited service calls (Unlimited per call)
  • Gas/Electric Heating System Only: Unlimited service calls (Unlimited per call)
  • Heat Pump: Unlimited service calls (Unlimited per call)
  • Oil Heating System: Unlimited service calls (Unlimited per call)
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
  • $50 Service call fee
See eligibility requirements, exclusions, and other terms
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Your home's sewer/septic line can clog or break due to invasive tree roots or shifting soil. Help keep what's underground covered with a home service plan.

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This Plan Includes

  • $10,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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This plan covers both your heating and cooling systems, which can help you deal with the expense of covered repairs.

Learn more

This Plan Includes

  • Unlimited annual benefit amount
  • Cooling System Coverage: Unlimited service calls (Unlimited per call)
  • Gas/Electric Heating System Only: Unlimited service calls (Unlimited per call)
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
  • $50 Service call fee
See eligibility requirements, exclusions, and other terms
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Problems with your water heater can be a major inconvenience. Stay in hot water with a home service repair plan and get protection help from the high cost of repairs.

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This Plan Includes

  • $2,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • 90-day wait applies for water heater replacement
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Problems with your water heater can be a major inconvenience. Stay in hot water with a home service repair plan and get protection help from the high cost of repairs.

Learn more

This Plan Includes

  • $1,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • 90-day wait applies for water heater replacement
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Having an appliance plan in place will help cover unexpected repair expenses for your washer, dryer, kitchen refrigerator, refrigerator ice maker, range, and dishwasher. Please call to purchase additional appliance plans.

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This Plan Includes

  • Unlimited annual benefit amount
  • Clothes Dryer: Unlimited service calls (Unlimited per call)
  • Clothes Washer: Unlimited service calls (Unlimited per call)
  • Dishwasher: Unlimited service calls (Unlimited per call)
  • Kitchen Refrigerator : Unlimited service calls (Unlimited per call)
  • : Unlimited service calls (Unlimited per call)
  • Range/Oven/Cooktop: Unlimited service calls (Unlimited per call)
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
  • $25 Service call fee
See eligibility requirements, exclusions, and other terms

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.

Important information for Dominion Energy North Carolina Customers 
Take action to help protect your finances from an unexpected breakdown.

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*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Dominion Energy, Inc. and offers this optional service plan as an authorized representative of the service contract provider as stated under each individual plan offering. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from Dominion Energy North Carolina. Dominion Energy North Carolina and HomeServe entered into an agreement to introduce these plans to Dominion Energy North Carolina’s customers.

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