With an exterior water service line repair plan, have peace of mind against the high costs of water line repairs or replacements.
About Dominion Energy North Carolina and HomeServe
Dominion Energy has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. Dominion Energy and HomeServe entered into an agreement to introduce these plans to Dominion Energy's customers.
As Dominion Energy and HomeServe continue to monitor the situation with Coronavirus (COVID-19), click here to see how HomeServe is protecting the health and safety of customers and employees.
This Plan Includes
- Unlimited annual benefit amount
- Multiple service calls up to annual benefit
- 30-day review period
- One-year guarantee on all covered repairs
HomeServe helps eligible homeowners navigate the stress and costs of an exterior sewer/septic line problem, making the repair process easy and affordable. This protection covers all types of pipe material, regardless of how old it is.
This Plan Includes
- Unlimited annual benefit amount
- Drain Cleaning: Multiple- service calls ($12,000 per call)
- Exterior Sewer/Septic Line: Multiple- service calls ($12,000 per call)
- 30-day review period
- One-year guarantee on all covered repairs
HomeServe can help you worry less about the costs and hassles from interior plumbing line and drainage pipe-related breakdowns.
This Plan Includes
- Unlimited annual benefit amount
- Interior Drainage: Multiple service calls up to annual benefit
- Interior Plumbing: Multiple service calls up to annual benefit
- 30-day review period
- One-year guarantee on all covered repairs
A gas line plan from HomeServe offers peace of mind against a covered gas line breakdown, covering the repair costs up to the benefit amount and taking the hassle out of finding a trusted repair professional.
This Plan Includes
- Unlimited annual benefit amount
- Exterior Gas Line Coverage: Multiple- service calls ($8,000 per call)
- Interior Gas Line Coverage: Multiple- service calls ($8,000 per call)
- 30-day review period
- One-year guarantee on all covered repairs
Get relief from the worry of your next heating or cooling system breakdown. Have a repair plan from HomeServe already in place.
This Plan Includes
- Unlimited annual benefit amount
- Cooling System: Multiple service calls up to annual benefit
- Heat Pump: Multiple service calls up to annual benefit
- Gas/Electric Heating System Only: Multiple service calls up to annual benefit
- 30-day review period
- One-year guarantee on all covered repairs
- $50 Service call fee
Get relief from the worry of your next heating or cooling system breakdown with a repair plan from HomeServe.
This Plan Includes
- Unlimited annual benefit amount
- Cooling System: Multiple service calls up to annual benefit
- Heat Pump: Multiple service calls up to annual benefit
- Gas/Electric Heating System Only: Multiple service calls up to annual benefit
- 30-day review period
- One-year guarantee on all covered repairs
- $50 Service call fee
An unexpected water heater breakdown can really disrupt your daily routine. With a water heater plan from HomeServe you can get peace of mind against water heater issues for one low monthly price.
This Plan Includes
- $2,000 annual benefit amount
- Tankless Water Heater Repair: Multiple service calls up to annual benefit
- : Multiple service calls up to annual benefit
- Gas/Electric Water Heater Repair Only: Multiple service calls up to annual benefit
- Gas/Electric Water Heater Replacement Only: Multiple service calls up to annual benefit
- 30-day review period
- 90-day wait applies for water heater replacement
- One-year guarantee on all covered repairs
An unexpected water heater breakdown can really disrupt your daily routine. With a water heater plan from HomeServe you can get peace of mind against water heater issues for one low monthly price.
This Plan Includes
- $1,000 annual benefit amount
- Tankless Water Heater Repair: Multiple service calls up to annual benefit
- : Multiple service calls up to annual benefit
- Gas/Electric Water Heater Repair Only: Multiple service calls up to annual benefit
- Gas/Electric Water Heater Replacement Only: Multiple service calls up to annual benefit
- 30-day review period
- 90-day wait applies for water heater replacement
- One-year guarantee on all covered repairs
Frequently asked questions
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured contractors perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.
*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Dominion Energy, Inc. and offers this optional service plan as an authorized representative of the service contract provider as stated under each individual plan offering. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from Dominion Energy North Carolina. Dominion Energy North Carolina and HomeServe entered into an agreement to introduce these plans to Dominion Energy North Carolina’s customers.