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Affordable Repair Plans for

Dominion Energy, Inc. Customers

Dominion Energy, Inc.
About Dominion Energy Inc., and HomeServe

Dominion Energy Inc. has partnered with HomeServe to offer home repair plans to help eligible customers be prepared and have the best possible service in the case of an unexpected breakdown.

 



*Savings compared to renewal price.


Eligible

  • A residential homeowner with sole responsibility for the exterior water service line.
  • A residential homeowner with sole responsibility for the exterior sewer/septic service line
Additional limitations apply. See more. See less

Not Eligible

  • Recreational vehicles or homes on wheels and properties used for commercial purposes
  • If you are aware of any pre-existing conditions, defects or deficiencies with your exterior sewer/septic line, or have had any roots removed from your exterior sewer/septic line prior to enrollment
  • If you are aware of any pre-existing conditions, defects or deficiencies with your exterior water service line prior to enrollment
Additional limitations apply. See more. See less

Exclusions

  • Any water line that branches off the main water service line, remote meter vaults; shared line that provides service to multiple properties or secondary buildings; line connected to well, cistern or not connected to a water company system; septic tanks, leach beds, sand mounds, check valves, backflow prevention devices, pumps, or any other type of electrical or mechanical device, rain runoff pipes, gray water removal pipes, or any non-conforming drain line (such as a basement or storm drain); shared line that provides service to multiple properties or secondary buildings; repairs to multiple line systems, any line that branches off your main line, or any secondary lines exiting your home; repair to your line if your cleanout(s) is/are inaccessible, missing, broken, or not installed up to code; snaking from roofs or toilets; repair due to failed dye and/or smoke tests or third party inspections of any kind; replacement of your entire sewer/septic line; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of both a residential single structure that is permanently secured to the ground and the land it is located on may be eligible for coverage. This includes single family homes (inclusive of manufactured housing), duplexes and townhomes. Recreational vehicles, any type of home on wheels intended to be moved and properties used for commercial purposes are not eligible. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your system. If your entire system is shared with any third party or covered by a homeowners', condominium or like association, then you are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, for the following, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line: Repair or replacement of the line from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Exterior Sewer/Septic Line: Repair of the sewer line from the external wall of your home up to your utility's responsibility, or septic line from the external wall of your home up to the point of connection to the septic tank on your property. Restoration to your pavement, yard or landscaping disturbed as part of a covered repair is included, up to the benefit limit.
Not covered: Any water line that branches off the main water service line, remote meter vaults; shared line that provides service to multiple properties or secondary buildings; line connected to well, cistern or not connected to a water company system; septic tanks, leach beds, sand mounds, check valves, backflow prevention devices, pumps, or any other type of electrical or mechanical device, rain runoff pipes, gray water removal pipes, or any non-conforming drain line (such as a basement or storm drain); shared line that provides service to multiple properties or secondary buildings; repairs to multiple line systems, any line that branches off your main line, or any secondary lines exiting your home; repair to your line if your cleanout(s) is/are inaccessible, missing, broken, or not installed up to code; snaking from roofs or toilets; repair due to failed dye and/or smoke tests or third party inspections of any kind; replacement of your entire sewer/septic line; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is an independent provider of home repair service solutions. For over a decade, we have helped homeowners protect against the expense and inconvenience of water, sewer, electrical, heating, and cooling home emergencies by managing affordable coverage, and offering a quality service. HomeServe, with an A+ rating with the Better Business Bureau, serves more than 4 million homeowners in the U.S. and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair services through leading utility partners, municipalities and directly to consumers.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Dominion Energy and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Dominion Energy Ohio.

Dominion Products and Services, Inc. is an affiliate of Dominion Energy Ohio but not the same company. Dominion Products and Services has partnered with HomeServe to offer home repair plans.

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