Affordable Repair Plans for

City Utilities of Springfield Members

City Utilities of Springfield and HomeServe

City Utilities has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. City Utilities and HomeServe entered into an agreement to introduce these plans to City Utilities' customers.

Exterior Electrical Line Plus

Help safeguard your finances against the costs of emergency repairs with an exterior electrical system repair plan from HomeServe. This low-cost coverage can help ensure that your exterior electrical line can be fixed by a licensed and insured professional in a timely manner.

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This Plan Includes

$5,000 annual benefit amount
Multiple service calls up to annual benefit
30-day wait period with a money-back guarantee
One-year guarantee on all covered repairs

See eligibility requirements, exclusions, and other terms

$2.24/mo.

$4.49/mo.

50% off your first year

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Frequently asked questions

Who is HomeServe?

HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.

Does my homeowners insurance cover this?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.

What quality of repair can I expect?

Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.

What is the cancellation policy?

You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).

*HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from City Utilities and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to purchase this plan will not affect the price, availability or terms of service from City Utilities. City Utilities and HomeServe entered into an agreement to introduce these plans to City Utilities’ customers.

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