Charlotte Water and HomeServe
Charlotte Water has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. Charlotte Water and HomeServe entered into an agreement to introduce these plans to Charlotte Water's customers.
Selected Plans
$4.50/mo.
This Plan Includes: 1
- Unlimited annual benefit amount
- Water Loss: Multiple- service calls (Unlimited per call)
- Exterior Water Service Line: Multiple- service calls (Unlimited per call)
- 30-day review period
- One-year guarantee on all covered repairs
What's covered: 1
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Locating the leak
- Welding
- Pipe cutting
Exclusions: 1
- Any tanks or appliances, lines that have failed a proactive inspection or test when no operational failure has occurred, branch lines, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
$7.25/mo.
This Plan Includes: 2
- Unlimited annual benefit amount
- Drain Cleaning: Multiple- service calls (Unlimited per call)
- Grinder Pump: Multiple- service calls (Unlimited per call)
- Exterior Sewer/Septic Line: Multiple- service calls (Unlimited per call)
- 30-day review period
- One-year guarantee on all covered repairs
What's covered: 2
- Locating the blockage or collapse
- Unblocking
- Excavation to expose pipe
- Fitting external valves
- Pipe replacement or repair
- Fusing
- Repair or replacement of seals and joints
- Welding
- Pipe cutting
- Backfilling of areas disturbed by repairs
Exclusions: 2
- Non-conforming drain lines, septic/collection tanks, leaching fields, lines that branch off and do not connect back to the primary system, and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Additional exclusions apply.
Order Summary
Frequently asked questions
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.
*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Charlotte Water and offers this optional service plan as an authorized representative of the service contract provider as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Charlotte Water. Charlotte Water and HomeServe entered into an agreement to introduce these plans to Charlotte Water's customers.