Products

Charlotte Water and HomeServe

Charlotte Water has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. Charlotte Water and HomeServe entered into an agreement to introduce these plans to Charlotte Water's customers.

Selected Plans

Exterior Water Service Line Coverage

$4.50/mo.

This Plan Includes: 1

Unlimited annual benefit amount
Multiple service calls up to annual benefit
30-day wait period with a money-back guarantee
One-year guarantee on all covered repairs

What's covered: 1

Blocked, leaking, frozen or low pressure system pipe
Stop boxes
Shut-off valves
Pressure reducing valves
Backflow prevention devices

Exclusions: 1

Branch lines, any tanks or appliances, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

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$4.50/mo.

Exterior Sewer/Septic Line Coverage

$7.25/mo.

This Plan Includes: 2

Unlimited annual benefit amount
Drain Cleaning: Multiple service calls up to annual benefit
Grinder Pump: Multiple service calls up to annual benefit
Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
30-day wait period with a money-back guarantee
One-year guarantee on all covered repairs

What's covered: 2

Blocked or leaking system pipe
Grinder pumps
Backflow prevention devices

Exclusions: 2

Non-conforming drain lines, septic/collection tanks, leaching fields, branch lines, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

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$7.25/mo.

Order Summary

Frequently asked questions

What is the cancellation policy?

What quality of repair can I expect?

When can I make a service call?

Does my homeowners insurance cover this?

Who is HomeServe?

*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Charlotte Water and offers this optional service plan as an authorized representative of the service contract provider as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Charlotte Water. Charlotte Water and HomeServe entered into an agreement to introduce these plans to Charlotte Water's customers.