Aqua has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. Aqua and HomeServe entered into an agreement to introduce these plans to Aqua's customers.
Selected Plans
This Plan Includes: 1
- $10,000 annual benefit amount
- Drain Cleaning: Multiple service calls up to annual benefit
- Grinder Pump: Multiple service calls up to annual benefit
- Sewer/Septic Line Restoration : Multiple- service calls ($1,000 per call)
- Exterior Sewer/Septic Line: Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What's covered: 1
- Locating the blockage or collapse
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Welding
- Pipe cutting
- Up to $1,000 for each covered repair for restoration of your pavement, yard, or landscaping
Exclusions: 1
- Non-conforming drain lines, septic/collection tanks, leaching fields, branch lines, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
This Plan Includes: 2
- $5,000 annual benefit amount
- 2 service calls ($2,500 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
What's covered: 2
- Repair/replace burst interior water pipe
- Leaking supply pipe to hot water heater
- Leaking wax seal
- Broken water valve causing unstoppable water flow
- Blocked drain
Exclusions: 2
- Appliances, fittings and fixtures; vent stacks; pressure reducing valves; backflow prevention devices; pumps or grinders; non-conforming drain lines; frozen pipes; fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
This Plan Includes: 3
- $1,500 annual benefit amount
- Gas/Electric Water Heater Repair Only: Multiple service calls up to annual benefit
- Gas/Electric Water Heater Replacement Only: Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- 90-day wait applies for water heater replacement
- One-year guarantee on all covered repairs
What's covered: 3
- Burner supply tube and assembly
- Temperature control
- Drain and gas valves
- Main burner
- Pilot light
Exclusions: 3
- Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
Order Summary
Frequently asked questions
*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Essential Utilities and #online_partner_public_name# and offers this optional service plan as an authorized representative of the service contract provider as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of utility service from Aqua. Aqua and HomeServe entered into a commercial agreement to introduce these plans to Aqua's customers.