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Frequently Asked Questions

Frequently Asked Questions FAQs

What is a home warranty?

Simply put, a home warranty is a service contract. When things break down due to normal wear and tear, a home warranty allows for the repair or replacement of your covered appliance or home system up to the benefit amounts. That's why being prepared with a home warranty can help to ease the worry and financial strain that come from unexpected appliance or home system breakdowns. 


Who can buy a HomeServe Home Warranty?

Our home warranty plans are available to eligible homeowners and landlords of single family homes, town homes, condominiums and mobile homes. 

How does a home warranty differ from homeowners insurance?

Basic homeowners insurance typically covers damage from storm or fire. Most basic homeowners insurance does not cover mechanical failure from normal wear and tear. That's why being prepared with HomeServe Home Warranty coverage is a smart idea. 

How does a home warranty work?

  • Call Us at 1-866-710-3700
    Customer service representatives are here to answer your call 24/7/365

  • We'll Send an Expert Technician
    We will send an expert technician to handle your covered repair

  • Quality Service Performed
    Expert technicians deliver quality service to address the problem

  • Post-Service Satisfaction Follow-Up
    You will be contacted after the repair to check if you are satisfied with the experience

How do I know repairs will be done right?

HomeServe has assembled a network of the top reputable service providers in your area for your repair needs. Service and repair technicians arranged by HomeServe are vetted, licensed and insured to be qualified for the job.