Manage your product

Once you’re logged into your account, you can view your product details, see what’s covered, check your renewal date and update your contact details. You’ll also be able to set up a secure log on with your fingerprint or 4 digit PIN.


Make a claim

Log a claim quickly in just a few simple clicks - and don’t worry if you have multiple problems, you can claim more than once by logging each claim separately. After your claim has been logged, you can also check your appointment details.


Get Help and Advice

View our handy hints and tips, to keep your home running smoothly or if you need more help, you can call us in one click or talk to us via Live Chat.

Things you need to know

You can register your policy on the app if you are:

  • A customer who holds one or more active policies with us
  • A customer who is a homeowner (not a landlord)

Landlords are currently unable to register their policy on the app. This is something we're working on and hope to offer in the future. If you have a question about your landlord policy or need to make a claim please contact us.

You can claim on the app for:

  • A plumbing, drainage, water supply pipe, gas or electrical problem 
  • Homeowner policies (not landlords)
  • Policies that cover houses (not flats or apartments)

Don’t worry if you can’t make a claim via the app, just call us on 0330 0247 999* and we’ll be happy to assist you. Claims lines are open 24/7, 365 days of the year.

Getting set up is easy. All you need is:

  • Your policy number - you can find this on any letter you've received from us, i.e. your policy document covering letter, or you can contact us.
  • Your iOS or Android device

Download now:

Download on the apple App Store      Get it on Google Play button

*Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.