If you have a joint policy/plan or just need some help, please contact us.

Landlords please note, My HomeServe isn’t yet available for our landlord products. However you can contact us in the meantime.


How to make a claim

Young happy couple looking at laptop

Log in to My HomeServe to make a claim online.

If you can't log in or need some help, please chat with us or contact us.


My HomeServe

My HomeServe

Log in to our secure hub and manage your products online.

  • View your product details
  • Claim online for a range of problems
  • Update your address & contact details
  • Book your boiler service
  • Book your boiler health check
  • Track your appointments

    Frequently asked questions

    My HomeServe is available to most HomeServe customers although there are a few exceptions which we're working on. For example, if you hold a landlord product or a product in joint names, you may not be able to log in or view all of your policies once logged in.

    If you need help logging in, please contact us or chat with us.

    Firstly, check the policy / plan details you've entered for any typos, extra spaces or special characters (such as ?!&).

    Please note, if you hold a landlord product or a product in joint names, you may not be able to log in to My HomeServe.

    If you need help logging in, please contact us or chat with us.

    Your policy / plan number is stated on the documents you received when you first purchased your product and also on any renewal documents.

    Alternatively, select the 'I don't have my policy / plan number' option and enter your name, postcode and payment method to log in.

    If you need some help, please contact us or chat with us.

    1. You can make a claim online if you hold:

    • A plumbing, drainage, water supply pipe, gas or electrics policy
    • A homeowner policy (with and without an excess)
    • A policy that covers a house

    2. You can also claim via live chat for:

    • All policies without an excess
    • Homeowner and landlord policies

    3. Or call us on 0800 24 7 999* lines are open 24 hours a day, 365 days a year.

    My HomeServe isn't currently available to customers who hold only landlord products. This is something we're working on and hope to offer in the future.

    If you have a question about your landlord product(s), please contact us or chat with us.

    Chat to us

    We're available:

    *Calls may be recorded for quality control and training purposes. Calls to 0800 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive minutes.