You or your tenants can make a claim online.
If you've got a CP12 and/or Boiler Service included in your cover, give us a call on 0330 0247 999* and we'll book this for you.
Need help locating your policy/plan number? Our Live Chat team will be happy to help you.
Booking your engineer online is simple.
When logging your claim, please tell us if we should contact you or your tenants. We’ll need the contact number of the best person to reach and we’ll take care of the rest.
To get started log in with your policy number.
Firstly, check the policy / plan details you've entered for any typos or extra spaces. Your surname should be written as seen on your policy documents.
Please note, if you hold a product in joint names, you may not be able to log in to the Landlord Hub.
If you need help logging in, please contact us or chat with us.
Your policy / plan number is stated on the documents you received when you first purchased your product and also on any renewal documents.
If you need some help, please contact us or chat with us.
1. You can book an appointment or make a claim online if your policy includes:
2. If you're a Landlord, you can log your claim via our Landlord Hub. You're in the right place!
3. Alternatively, you can give us a call on 0330 0247 999*. Claims lines are open 24 hours a day, 365 days a year.
If you have an emergency or need to claim for any other type of problem, please call us on 0330 0247 999*. Claims lines are open 24/7.
*Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.