Please enter your details to make a claim without registering for a My HomeServe account.

If you have a joint policy/plan or just need some help, please contact us.

Landlords please note, My HomeServe isn’t yet available for our landlord products. However you can contact us in the meantime.


Register for My HomeServe

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Manage your policy any time, from anywhere with our handy online service. You can view and update your details, book an engineer and much more.


Frequently asked questions

Firstly, check the policy / plan details you've entered for any typos, extra spaces or special characters (such as ?!&).

Please note, if you hold a landlord product or a product in joint names, you may not be able to log in to My HomeServe.

If you need help logging in, please contact us or chat with us.

Your policy / plan number is stated on the documents you received when you first purchased your product and also on any renewal documents.

Alternatively, select the 'I don't have my policy / plan number' option and enter your name, postcode and payment method to log in.

If you need some help, please contact us or chat with us.

1. You can book an appointment or make a claim online if your policy holds:

  • Plumbing
  • Drainage
  • Water Supply Pipe
  • Gas
  • Electrics
  • Boiler Health Check & Boiler Service

2. Flats or Landlords policies are currently unable to claim online, you can however speak to one of our live chat agents who will be happy to assist with your claim.

3. Alternatively you can give us a call on 0330 0247 999* lines are open 24 hours a day, 365 days a year.

My HomeServe isn't currently available to customers who hold only landlord products. This is something we're working on and hope to offer in the future.

If you have a question about your landlord product(s), please contact us or chat with us.

Chat to us

We're available:

*Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles.