Do you think you have a smell of gas in your property?
Call the National Gas Emergency Service Provider (ESP) on 0800 111 999 (it’s free to call).
Deaf and deafened people using a textphone (Minicom) should dial 0800 371 787 in an emergency.
It doesn’t matter what time of day or night you ring – they have trained operators working round-the-clock waiting to take your call.
The kind of information you’ll be asked for:
- The address/location of the suspected gas escape or gas emergency
- How many people are at the property where the smell is most noticeable?
- How long the smell has been noticeable?
- Is the smell coming from the cellar/basement?
- Are any neighbours affected?
- Your name and phone number
- Any special circumstances or access information.
Important things to remember if you might have a gas leak
- Do not operate any electrical switches (either on or off)
- Do not smoke
- Extinguish (put out) any naked flames such as candles
- Ventilate the property (open doors and windows)
- Turn off to the gas supply at the emergency control valve, this is at your gas meter.
What if the gas leak is coming from outside?
It’s usually repaired free of charge.
What if the gas leak is indoors?
The first call engineer from the ESP will always ‘make safe’ when called to a suspected gas escape. However, under the terms of its licence, the ESP doesn’t cover repairs to appliances or installation pipework which can’t be completed within 30 minutes. We can help if you need a gas boiler repair.
What happens next
Once the property has been made safe, the ESP will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by a Gas Safe registered engineer.