You can count on HomeServe approved engineers to help if a problem strikes and leaves you without plumbing or heating. From gas central heating breakdowns and noisy boilers to blocked drains and burst pipes, with cover you wouldn’t have to deal with a problem on your own.
You can claim as many times as you need and each claim has a £4,000 limit, unless it’s a boiler or central heating claim, where there’s no limit as long as your boiler isn’t Beyond Economical Repair (BER). The best bit of all is, after 6 months, if your boiler is BER and less than 7 years old, we'll replace it for free.
This cover option includes a boiler service. Your boiler will be given a health check in the first year to make sure it can be covered and your boiler service will be carried out at the same time. Your boiler must pass before any gas claims can be progressed. It’s easy to arrange and must be booked or completed within the first 90 days.
If you wish to take out the policy without a service, please call us.
If you'd like to look at cover for different areas of your home, why not take a look at the range here.
Please see Product documents including T&C's for more details.
per month in the first year for new customers only.
Your excess: £0
Annual price: £384
The cost of the cover is £300 and the boiler service is £84 which makes up the annual premium.
The price will increase at renewal. Customers in their second year are currently paying £44 per month, £528 for the year (which includes the cost of the boiler service), provided they have made no claims.
or call 0330 0247 004**
Your excess is the amount you’ll have to pay up front each time you make a claim. The higher your excess, the cheaper your monthly premium.
For a total of £36 per month, you could also get cover for your electrics.
Homes heated with electric heating
For full eligibility information please see the Important Information
Plumbing & Heating for Flats with Service meets the needs of homeowners requiring assistance in the event of a problem at their property with their plumbing or central heating.
This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
Prices include all fees and Insurance Premium Tax (IPT).
Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.
Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Mobile homes, bedsits, sub-divided homes and let and sub-let properties are not covered.
The boiler at your property must have a power input of less than 70 KW/hr and be fired by natural gas (and not LPG, electric or oil).
How long after purchasing do I need to wait before I can make a claim?
This policy has an initial 28 day exclusion period within which you'll not be able to make a claim (with the exception of the Gas Central Heating element, where your boiler must pass the Boiler Health Check before we can progress any claims).
What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £44 a month, £528 for the year for this policy (which includes the cost of the boiler service), provided they have made no claims. Your cover will automatically renew unless you tell HomeServe otherwise.
What happens if you change your mind?
There is a Cancellation Period which begins from the start of your policy and is shown on your Policy Schedule (“the Cancellation Period”)
If you cancel in the Cancellation Period and have not made a claim you will receive a full refund. If you have made a claim, you will receive a refund less an amount for the number of days which you have been on cover.
If you cancel after the Cancellation Period and have not made a claim you will receive a refund less an amount for the number of days you have been on cover. If you have made a claim you will be required to pay any remaining payments due for the term of the policy.
Please see Terms & Conditions for full cancellation information.
Is there product specific information I need to be aware of:
Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary and arrange and administer the policy on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance and credit broking activities, under firm reference number 312518. Our registered address is: Cable Drive, Walsall, WS2 7BN. Registered in England as company number 2770612, VAT registration number GB559669669. The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register.
What do I need to apply?
To make the application process as smooth as possible, please make sure you have the following information to hand:
How do we vet our approved tradespeople?
We're careful to vet all HomeServe approved tradespeople. We do this by:
** Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.