You rely on your plumbing every day, but being prepared for unexpected problems is easier than you think. Plumbing Cover for Flats will protect against the potential costs and inconvenience caused by problems such as blocked sinks, burst pipes and even leaking overflow pipes.
With this plumbing cover in place, you'll have access to our network of plumbing engineers and enjoy the peace of mind that we'll be on hand to help if things go wrong.
If you'd like to look at cover for different areas of your home, why not take a look at the range here.
Please see Product documents including T&C's for more details.
per month in the first year for new customers only.
Your excess: £0
Annual price: £60
The price will increase at renewal. Customers in their second year are currently paying £15 per month, £180 for the year, provided they have made no claims.
or call 0330 0247 004**
Your excess is the amount you’ll have to pay up front each time you make a claim. The higher your excess, the cheaper your monthly premium.
For full eligibility information please see the Important Information
Plumbing Cover for Flats meets the needs of homeowners requiring assistance in the event of a problem with the water supply pipe or drainage within the boundary of the flat complex up to the point at which the pipe enters the building and the internal plumbing at their property.
This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
Prices include all fees and Insurance Premium Tax (IPT).
Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.
Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Houses, mobile homes, bedsits, sub-divided homes and let and sub-let properties are not covered.
How long after purchasing do I need to wait before I can make a claim?
You can make up to 3 claims per year on this policy. This policy has an initial 28 days exclusion period in which you'll not be able to make a claim, so you'll be covered for 11 months in the first year. Please see the product documents for more details.
What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £15 a month, £180 for the year for this policy, provided they have made no claims. Your cover will automatically renew unless you tell HomeServe otherwise.
What happens if you change your mind?
There is a Cancellation Period which begins from the start of your policy and is shown on your Policy Schedule (“the Cancellation Period”)
If you cancel in the Cancellation Period and have not made a claim you will receive a full refund. If you have made a claim, you will receive a refund less an amount for the number of days which you have been on cover.
If you cancel after the Cancellation Period and have not made a claim you will receive a refund less an amount for the number of days you have been on cover. If you have made a claim you will be required to pay any remaining payments due for the term of the policy.
Please see Terms & Conditions for full cancellation information.
Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary and arrange and administer the policy on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance and credit broking activities, under firm reference number 312518. Our registered address is: Cable Drive, Walsall, WS2 7BN. Registered in England as company number 2770612, VAT registration number GB559669669. The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register.
What do I need to apply?
To make the application process as smooth as possible, please make sure you have the following information to hand:
How do we vet our approved tradespeople?
We're careful to vet all HomeServe approved tradespeople. We do this by:
** Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.