We’ll even cover DIY accidents, so if your tenants hammer a nail through a heating pipe by mistake, we’ll be there to put things right. To help make life easier, we can also deal with your tenants directly - they can call us day or night and we’ll be on hand to get things moving again, as quickly as possible.
Please see Product documents including T&C's for more details.
Before you apply for cover for your house, we just need to check a few things…
If you’ve answered ‘yes’ to all of the above, then it sounds like your requirements are of a landlord looking for plumbing and drainage cover.
Your excess: £30
Annual price: £12
Your price will increase at renewal, but you’ll always receive a reminder. If you choose to continue into your second year, the expected price for customers who haven’t made a claim is £14.63 a month (£175.56 for the year). Price includes any applicable Insurance Premium Tax and is subject to any inflation and tax rate changes.
or call 0330 0247 006**
Your excess is the amount you’ll have to pay up front each time you make a claim. The higher your excess, the cheaper your monthly premium.
For full eligibility information please see the Important Information
Landlord's Plumbing and Drainage Plus meets the needs of landlords requiring assistance in the event of certain plumbing and drainage problems at their tenanted property.
This cover is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
Prices include all fees and Insurance Premium Tax (IPT).
Are you covered elsewhere?
Check that you're not already covered by your home insurance or other policies, so you are not paying for cover you don't need.
Are you eligible to apply?
This cover is for landlords only and doesn't include protection for flats, apartments, mobile homes or park homes. Business premises and council and housing associations also can't be covered.
What is my excess and how do I pay?
You will have to pay £30 for any claim you make. This payment must be made before an engineer is deployed. It is the landlord's responsibility to pay the excess, however, we will accept payment from the tenant in order to allow the claim to proceed.
We can only accept payment using the following cards: MasterCard, Visa, Visa Debit or Maestro. A separate excess payment is required for each claim you make. Please see the policy Terms and Conditions for further details.
How long after purchasing do I need to wait before I can make a claim?
There's an initial 28 day exclusion period in which you'll not be able to make a claim. Please see the product documents for more details.
What happens after the first year?
Your price will increase at renewal, but you’ll always receive a reminder. If you choose to continue into your second year, the expected price for customers who haven’t made a claim is £14.63 a month (£175.56 for the year).Price includes any applicable Insurance Premium Tax and is subject to any inflation and tax rate changes. Your cover will automatically renew after a year unless you tell us you don’t want it to.
What happens if you change your mind?
There is a Cancellation Period which begins from the start of your policy and is shown on your Policy Schedule (“the Cancellation Period”)
If you cancel in the Cancellation Period and have not made a claim you will receive a full refund. If you have made a claim, you will receive a refund less an amount for the number of days which you have been on cover.
If you cancel after the Cancellation Period and have not made a claim you will receive a refund less an amount for the number of days you have been on cover. If you have made a claim you will be required to pay any remaining payments due for the term of the policy.
Please see the Terms and Conditions for full cancellation information.
Is there product specific information I need to be aware of:
Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary and arrange and administer the policy on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance and credit broking activities, under firm reference number 312518. Our registered address is: Cable Drive, Walsall, WS2 7BN. Registered in England as company number 2770612, VAT registration number GB559669669. The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register.
What do I need to apply?
To make the application process as smooth as possible, please make sure you have the following information to hand:
How do we vet our approved tradespeople?
We're careful to vet all HomeServe approved tradespeople. We do this by:
** Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.