You can claim as many times as you need and each claim has a £4,000 limit, unless it’s a boiler or central heating claim, where there’s no limit as long as your boiler isn’t Beyond Economical Repair (BER).
We’ve also added some extra features, for all new customers we’ll carry out a Boiler Health Check, so we can make sure your boiler is safe and that it can be covered.
And the best bit of all is, after 6 months, if your boiler is BER and less than 7 years old, we'll replace it for free. If it is older than 7 years old, we will source, replace and install a new boiler and all you'd have to do is pay for installation.
This product does not include a boiler service. Choose to add a boiler service, free in the first year.
If you'd like to look at cover for different areas of your home, why not take a look at the range here.
Please see Product documents including T&C's for more details.
per month in the first year.
With £60 excess. Annual price £276.
The price will be different for existing and returning customers. The price will increase at renewal. Currently customers in their second year are paying £25 a month, £300 for the year for this policy, provided they have made no claims.
This is the amount you pay if you make a claim. The higher your excess, the cheaper your monthly premium.
or call 0330 0247 005**
Homes heated with electric heating
For full eligibility information please see the Important Information
HomeServe Cover 8 for Flats meets the needs of homeowners requiring assistance in the event of a problem at their property with their water supply pipe, plumbing, drainage, electrical wiring, security and locks, roofing, pest infestations, internal gas supply pipe or central heating.
This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
Prices include all fees and Insurance Premium Tax (IPT).
Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.
Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.
The boiler at your property must have a power output of less than 70 KW/hr and be fired by natural gas (and not LPG, electric or oil).
How long after purchasing do I need to wait before I can make a claim?
This policy has an initial 28 day exclusion period within which you'll not be able to make a claim (with the exception of the Gas Central Heating element, which has no exclusion period). Please see the product documents for more details.
What is my excess and how do I pay?
You will have to pay the first £60 of any claim. We can only accept payment using the following cards: MasterCard, Maestro, Visa or Visa Delta. A separate excess payment is required for each claim you make. Please see the policy Terms & Conditions for further details.
What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £25 a month, £300 for the year for this policy, provided they have made no claims. Your cover will automatically renew unless you tell HomeServe otherwise.
What happens if you change your mind?
There is a Cancellation Period which begins from the start of your policy and is shown on your Policy Schedule (“the Cancellation Period”)
If you cancel in the Cancellation Period and have not made a claim you will receive a full refund. If you have made a claim, you will receive a refund less an amount for the number of days which you have been on cover.
If you cancel after the Cancellation Period and have not made a claim you will receive a refund less an amount for the number of days you have been on cover. If you have made a claim you will be required to pay any remaining payments due for the term of the policy.
Please see Terms & Conditions for full cancellation information.
Is there product specific information I need to be aware of:
What if an existing problem is identified prior to or during my Boiler Health Check (BHC)?
Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary and arrange and administer the policy on behalf of the underwriter. HomeServe, which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England company no. 2770612, VAT registration no. GB559669669) which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance activity under firm reference number 312518. The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register.
What do I need to apply?
To make the application process as smooth as possible, please make sure you have the following information to hand:
How do we vet our approved tradespeople?
We're careful to vet all HomeServe approved tradespeople. We do this by:
** Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.