With Gas Boiler Breakdown Cover, if something goes wrong you can rely on one of our approved engineers to get things up and running again. New customers will also get a free boiler service in year 1 – it usually takes place within the first 90 days of your cover start date.
You can now claim as many times as you like. If it’s a gas boiler breakdown, there’s no claims value limit as long as your boiler isn’t Beyond Economical Repair (BER). If it’s a Gas Supply Pipe claim, it is up to £4,000 per claim.
We’ve also added some extra features, for all new customers we’ll carry out a Boiler Health Check at the same time as your service, so we can make sure your boiler is safe and that it can be covered.
And the best bit of all is, after 6 months, if your boiler is BER and less than 7 years old, we'll replace it for free. If it is older than 7 years old, we will source, replace and install a new boiler and all you'd have to do is pay for installation.
You can choose an option without a service here.
If you'd like to look at cover for different areas of your home, why not take a look at the range here.
Please see Product documents including T&C's for more details.
£11.50
per month in the first year.
With £60 excess. Annual price £138.00
The price will be different for existing and returning customers. The price will increase at renewal. Currently customers in their second year are paying £20.50 a month, £246.00 for the year for this policy (which includes the cost of the boiler service), provided they have made no claims.
This is the amount you pay if you make a claim. The higher your excess, the cheaper your monthly premium.
or call 0330 0247 004**
Homes heated with electric heating
For full eligibility information please see the Important Information
Gas Boiler Breakdown Cover with Service meets the needs of homeowners requiring assistance in the event of a breakdown of the boiler at their property.
This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
Prices include all fees and Insurance Premium Tax (IPT).
Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.
Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Mobile homes, bedsits, sub-divided homes and let and sub let properties are not covered.
The boiler at your property must have a power output of less than 70 KW/hr and be fired by natural gas (and not LPG, electric or oil).
What is my excess and how do I pay?
You will have to pay the first £60 of any claim. We can only accept payment using the following cards: MasterCard, Maestro, Visa or Visa Delta. A separate excess payment is required for each claim you make. Please see the policy Terms & Conditions for further details.
What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £20.50 a month, £246.00 for the year for this policy (which includes the cost of the boiler service), provided they have made no claims. Your cover will automatically renew unless you tell HomeServe otherwise.
What happens if you change your mind?
There is a Cancellation Period which begins from the start of your policy and is shown on your Policy Schedule (“the Cancellation Period”)
If you cancel in the Cancellation Period and have not made a claim you will receive a full refund. If you have made a claim, you will receive a refund less an amount for the number of days which you have been on cover.
If you cancel after the Cancellation Period and have not made a claim you will receive a refund less an amount for the number of days you have been on cover. If you have made a claim you will be required to pay any remaining payments due for the term of the policy.
Please see Terms & Conditions for full cancellation information.
Is there product specific information I need to be aware of:
What if an existing problem is identified prior to or during my Boiler Health Check (BHC)?
Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary and arrange and administer the policy on behalf of the underwriter. HomeServe, which is a trading name of HomeServe Membership Limited, Cable Drive, Walsall, WS2 7BN (registered in England company no. 2770612, VAT registration no. GB559669669) which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance activity under firm reference number 312518. The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register.
*The price of a boiler service is shown as free when compared to the equivalent product without service.
For new customers, your boiler service will usually take place within the first 90 days from taking out the policy. From then on, boiler services are generally completed between April and September.
The boiler service included with this policy is free in the first year only, upon renewal the boiler service is chargeable and will be included as standard in the total cost of the policy. Please refer to 'What happens after the first year' under Important Information.
Click here to see the differences between the Boiler Health Check and a Boiler Service.
What do I need to apply?
To make the application process as smooth as possible, please make sure you have the following information to hand:
How do we vet our approved tradespeople?
We're careful to vet all HomeServe approved tradespeople. We do this by:
Reviews completed by customers who've claimed on their boiler or gas central heating policy
** Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.
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