Gas boiler breakdown insurance, including cover for your gas supply pipe and a free boiler service
What you get
- Cover for leaks inside your boiler
- Boiler breakdown cover
- Cover for faults that prevent you from controlling the timings or temperature of your boiler
- A boiler service, normally £84 – free in your first year as a customer
- Unlimited claims, with no claims limit unless your boiler is beyond economical repair
- After you’ve had your policy for six months: replacement of your boiler if it is beyond economical repair. If your broken boiler is under seven years old we’ll install it for free, and if your boiler is older you’ll just need to pay us for installation
- Repairs to a damaged or leaking gas supply pipe, from your gas meter up to any appliance. You can make as many gas supply pipe claims as you need to, up to a limit of £4000 per claim.
- Faulty radiators
- Water tanks, pipes and cylinders external to your boiler
- The gas pipe leading into your meter.
Important information about this insurance
This product meets the needs of homeowners requiring assistance in the event of certain problems with the gas boiler at their property.
You’ll get full details of what will and won’t be covered under your insurance policy and how to make a claim in the documents below. It’s very important that you read and understand these before buying your insurance policy.
Your boiler health check
We conduct boiler health checks for our customers. These allow us to make sure that your boiler is insurable and prevent you from paying for cover you can’t use. If your boiler health check isn’t booked or completed within 90 days of the date when you first take out your policy, we may cancel your cover. Until your boiler has passed its boiler health check, we won’t be able to progress any insurance claims you might make.
Your free boiler service
This insurance policy comes with a free boiler service during your first year as a customer. The normal price for a HomeServe boiler service is £84. The price of your boiler service is shown as free when compared to the equivalent product without a service. Terms and Conditions apply.
Our price beyond year one
The price of your insurance policy will increase at renewal.
Customers in their second year of cover are currently paying £16.50 per month for this insurance, provided they have made no claims. The annual cost for this insurance in year two is £198.00. This includes the cost of a boiler service.
Are you covered elsewhere?
Before buying this insurance it’s a good idea to check that you don’t already have cover in place. Look at your home insurance and any other insurance policies you might have to ensure you won’t end up paying for protection you don’t need.
Who can buy this insurance?
You can buy this insurance if:
- You own your home
- You live in a house, a flat or a bungalow
- Your home is heated by mains gas.
You can't buy this insurance policy if you're a landlord or a tenant, if you live in a mobile home or bedsit or if your home is a shared house.
Not sure this policy is right for you?
No worries. We offer a range of policies with different types of cover, so you can pick the one that suits you best. Come across something you can't understand? Contact us and we'll be happy to help.
Gas boiler breakdown cover – there when you need it
With gas boiler breakdown insurance, you can rely on HomeServe to keep life on track – even if there’s trouble with your heating or hot water supply. We cover a range of boiler problems, insure your gas supply pipe and also promise to replace your boiler if our engineers decide it’s beyond economical repair. We’ll even install the new boiler for free if your existing one is less than seven years old. If your broken boiler is older, you’ll just need to pay us for installation.
A helping hand from HomeServe
We’ve been taking care of UK homes for 25 years. In 2018, our nationwide network of approved engineers helped us handle over 652,000 insurance claims. What’s more, our claims line is open 24/7, 365 days a year – so no matter when you discover a problem, you’ll be able to reach someone who can help to get it sorted.
Frequently asked questions
Your insurance policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited. The price of your insurance policy includes all fees and Insurance Premium Tax (IPT).
We only accept payment for our insurance policies by direct debit over 12 months. You can decide whether to pay monthly or quarterly for your cover and it will cost the same either way.
If you need any help with getting a direct debit set up, you can contact us. We're always happy to help.
Whenever you make a claim, you'll need to pay your £100 excess. You can pay this using any of the following cards:
You'll need to pay your excess every time you make a claim, and you will be required to do this by entering your card details using your telephone keypad.
You can read more about this in your policy Terms and Conditions.
There is a Cancellation Period that begins when your policy starts. This is shown on your Policy Schedule.
Cancelling your policy during the Cancellation Period:
Cancelling your policy when the Cancellation Period is over:
You can find out more in your policy Terms and Conditions.
While you’ll be able to make a claim as soon as your insurance policy is set up, we won’t be able to progress this until your boiler has undergone and passed its boiler health check.
Once this has been completed – which should be within 90 days of the date you buy your policy – you’ll be able to make any claims you need to.
A boiler is deemed beyond economical repair when the cost of fixing it is too close to the cost of replacing it.
We'll deem your boiler beyond economical repair if the total cost of the parts we need to repair it (including VAT) exceeds 85% of the manufacturer's current retail price for a new boiler of the same (or similar) make and model.
You can read more about this in your policy's Terms and Conditions.
HomeServe insurance policies that include boiler cover come with our boiler replacement promise.
This means that, once your policy has been in place for six months, we’ll replace your boiler if it is deemed beyond economical repair.
If your broken boiler is under seven years old, we’ll install it for free. If your boiler is older, you’ll just need to pay us for installation.
If you move house, the HomeServe boiler replacement promise won’t apply to the boiler at your new property until you’ve lived there for six months. After that, the boiler replacement promise will apply in the usual way.
It's important to organise your boiler health check as soon as the purchase of your insurance policy is complete.
We won't be able to progress any insurance claims you make until it has been completed and your boiler has passed.
Your boiler health check should take place or be booked within 90 days of the date when you first take out your policy. If this doesn't happen, we may cancel your cover.
If you move house, you need to let us know and organise a health check for the boiler at your new property as soon as possible.
No. Your boiler service is not an element of your insurance.
Because it's not part of your insurance policy, your boiler service is not part of the contract of insurance underwritten by the underwriter. Nor is it regulated by the Financial Conduct Authority. This means that if you have any complaint relating to your boiler service, you won't have the right to refer it to the Financial Ombudsman Service.
HomeServe offers boiler services on their own, not just along with insurance policies. The service you get will always be the same, whether you buy a standalone boiler service or an insurance policy that comes with one.
Your boiler service will never cost you more if you buy it along with an insurance policy. We'll always make clear how your premium breaks down, so you can see how much your insurance cover and your boiler service each cost over 12 months.
Yes. We don't provide cover for boilers that have a total power input of 70kW or more, or boilers that are fired by liquid petroleum gas (LPG), electric or oil. Other heating systems that are not covered include thermal storage heaters, electric storage heaters, warm air heating or dual purpose boilers (for example, Aga, Rayburn).
The price of your insurance policy will increase at renewal (after 12 months). Your cover will renew automatically unless you tell us you don't want it to.
Customers in their second year of cover are currently paying £16.50 per month for this insurance (£198.00 per year), provided they have made no claims. This includes the cost of a boiler service.
This policy is underwritten by Aviva Insurance Limited, which is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the PRA. Aviva Insurance Limited is registered in Scotland as company number 2116. Aviva's registered address is: Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary. We arrange and administer insurance policies on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited. Our registered address is: Cable Drive, Walsall, WS2 7BN.
HomeServe Membership Limited is registered in England as company number 2770612. Our VAT registration number is GB559669669. HomeServe Membership Limited is authorised and regulated by the FCA for general insurance activity under firm reference number 312518.
The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Services Register by visiting the FCA's website: www.fca.org.uk/register.
We carefully vet all HomeServe-approved tradespeople.
We do this by:
The price of your boiler service is shown as free when compared to the equivalent product without a service.
The boiler service included with this policy is free in the first year only. Upon renewal, the boiler service will be chargeable. The cost will be included in the overall price of your policy.
For more information, read What happens after my first year as a HomeServe customer?
Terms and Conditions