With Gas Boiler Breakdown Cover, if something goes wrong you can rely on one of our approved engineers to get things up and running again.
You can claim as many times as you like. If it’s a gas boiler breakdown, there’s no claims value limit as long as your boiler isn’t Beyond Economical Repair (BER). If it’s a Gas Supply Pipe claim, it is up to £4,000 per claim. The best bit of all is, after 6 months, if your boiler is BER and less than 7 years old, we'll replace it for free.
Your boiler will be given a health check in the first year to make sure it can be covered. Your boiler must pass before any claims can be progressed. It’s easy to arrange and must be booked or completed within the first 90 days.
This product does not include a boiler service. Choose to add a boiler service, free in the first year.
If you'd like to look at cover for different areas of your home, why not take a look at the range here.
Please see Product documents including T&C's for more details.
per month in the first year for new customers only.
Your excess: £100
Annual price: £96
The price will increase at renewal. Customers in their second year are currently paying £9.50 per month, £114 for the year, provided they have made no claims.
or call 0330 0247 004**
Your excess is the amount you’ll have to pay up front each time you make a claim. The higher your excess, the cheaper your monthly premium.
We also offer cover with a free service in your first year.
Homes heated with electric heating
For full eligibility information please see the Important Information
Gas Boiler Breakdown Cover meets the needs of homeowners requiring assistance in the event of a breakdown of the boiler at their property.
This policy is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited.
Prices include all fees and Insurance Premium Tax (IPT).
Are you covered elsewhere?
Homeowners should check if their existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy so you are not paying for cover you do not need.
Are you eligible to apply?
This policy is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Mobile homes, bedsits, sub-divided homes and let and sub-let properties are not covered.
The boiler at your property must have a power input of less than 70 KW/hr and be fired by natural gas (and not LPG, electric or oil).
What is my excess and how do I pay?
You will have to pay the first £100 of any claim. We can only accept payment using the following cards: MasterCard, Maestro, Visa or Visa Delta. A separate excess payment is required for each claim you make. Please see the policy Terms & Conditions for further details.
What happens after the first year?
The price will increase at renewal. Currently customers in their second year are paying £9.50 a month, £114 for the year for this policy, provided they have made no claims. Your cover will automatically renew unless you tell HomeServe otherwise.
What happens if you change your mind?
There is a Cancellation Period which begins from the start of your policy and is shown on your Policy Schedule (“the Cancellation Period”)
If you cancel in the Cancellation Period and have not made a claim you will receive a full refund. If you have made a claim, you will receive a refund less an amount for the number of days which you have been on cover.
If you cancel after the Cancellation Period and have not made a claim you will receive a refund less an amount for the number of days you have been on cover. If you have made a claim you will be required to pay any remaining payments due for the term of the policy.
Please see Terms & Conditions for full cancellation information.
Is there product specific information I need to be aware of:
Who provides this cover?
This policy is underwritten by Aviva Insurance Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva Insurance Limited is registered in Scotland, company no. 2116 and the registered address is Pitheavlis, Perth, PH2 0NH.
HomeServe is an insurance intermediary and arrange and administer the policy on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance and credit broking activities, under firm reference number 312518. Our registered address is: Cable Drive, Walsall, WS2 7BN. Registered in England as company number 2770612, VAT registration number GB559669669. The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Services Register by visiting the FCA’s website http://www.fca.org.uk/register.
What do I need to apply?
To make the application process as smooth as possible, please make sure you have the following information to hand:
How do we vet our approved tradespeople?
We're careful to vet all HomeServe approved tradespeople. We do this by:
** Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.