The main things you can claim for
What isn't covered
The main exclusions
Am I eligible for this insurance?
This insurance is only for homeowners.
It doesn’t include protection for mobile homes or park homes. Business premises and council and housing association properties cannot be covered.
The boiler(s) at your home must have a power input of less than 70 KW/hr and be fired by natural gas (not LPG, electricity or oil), and gas supply pipes must be 35mm or less in diameter.
What information will I need to buy this insurance?
To make buying your cover as simple as possible, please make sure you have the following information to hand:
What happens if I change my mind?
There is a cancellation period that begins at the same time as your cover. This is shown in your Policy Schedule as the Cancellation Period.
If you cancel your cover during the cancellation period and have not made a claim, you will receive a full refund.
If you have made a claim, you will receive a refund less an amount for the number of days which you have been on cover.
If you cancel after the cancellation period and have not made a claim, you will receive a refund less an amount for the number of days you have been on cover.
If you have made a claim, you will be required to pay any remaining payments due for the term of your policy.
See the terms and conditions of your policy for more information on cancellation.
When will I be able to make my first claim?
Once your policy is set up, your boiler must pass the boiler health check before HomeServe can progress any claim you might make.
Take a look at the terms and conditions of your policy for full details.
When and how will I have to pay my excess?
You will have to pay £60 for each claim you make. We’ll need this payment before your claim can be progressed.
We can only accept payment using the following cards: Mastercard, Visa, Visa Debit or Maestro.
Please read the terms and conditions of your policy for full details.
What’s a boiler health check, and why does my boiler need one?
Your boiler will be given a health check within the first year you’re covered by HomeServe. This is an initial inspection during which a Gas Safe registered engineer will check your boiler to ensure it is safe and can be insured.
Your boiler must pass this health check before any boiler insurance claims you make can be progressed.
Your boiler health check must be booked or completed within your first 90 days as a HomeServe customer, and it’s easy to arrange your appointment online.
If you move house, you must let us know so that we can organise for a boiler health check to be carried out at your new home. This will need to be done before any further insurance claims can be made.
Please note that in your first year with HomeServe, your boiler health check and boiler service will be carried out during the same appointment even though they are separate inspections. For more information, read our guide to the differences between a boiler health check and a boiler service.
When will my boiler service be carried out?
In your first year as a HomeServe customer we’ll carry out your boiler service at the same time as performing your boiler health check.
After this, if your insurance cover includes a boiler service it will usually be carried out sometime between April and September.
Is my boiler service part of my insurance cover?
No. Your boiler service is not an element of your insurance and therefore is not part of the contract of insurance underwritten by the underwriter. Nor is it regulated by the Financial Conduct Authority.
This means that if you have any complaint relating to your boiler service, you will not have the right to refer it to the Financial Ombudsman Service.
HomeServe also offers standalone boiler services, but the service provided is the same whether it is purchased on its own or together with insurance. When both are purchased together, the boiler service is FREE in the first year.
When a FREE Boiler Service is included in your first year of cover, the boiler service is shown as FREE when compared to the equivalent cover without service.
If you renew your cover for a second year you will have to pay for your boiler service, and the cost of this will be included as standard in the total price of your insurance.
What if I need a repair that isn’t covered by my insurance?
Don’t worry. HomeServe’s one off repairs team can help!
We offer a range of fixed price services that will help keep your home running smoothly. All our repairs are carried out by HomeServe approved experts, and it’s simple and quick to book your repair online.
Are there types of gas heating systems this insurance won’t cover?
Yes. Homeowners whose properties are heated by dual purpose boilers, a warm air heating system, combination cylinders or thermal storage units are not eligible to buy this cover.
What if I suspect I have a gas leak?
If you think you have a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.
What happens if my boiler is beyond economical repair (BER)?
After the first six months of cover, or six months after you move home:
What happens after I’ve had my cover for a year?
Your cover is set up so that it will automatically renew every year. This is to make the process of renewing easier and ensure your home has continuous cover. We’ll send you a reminder about 4 weeks before your cover is due to renew. This will confirm the price of your cover for the next year and prompt you to check that it still meets your needs.
The price of your cover will increase at renewal. Customers about to renew their cover for a second year can expect to pay £25.43 a month (£305.16 for the year), provided they have made no claims. This price includes the cost of your Boiler Service.
If you decide you don’t want your cover to automatically renew, you’ll need to contact us each year to renew it yourself and organise payment.
Will I have to pay any extra fees or charges?
No. You only have to pay your insurance premium and - in the event you make a claim - your excess.
Our prices include all fees and Insurance Premium Tax (IPT).
Who provides this insurance?
This cover is sold, arranged and administered by HomeServe and underwritten by Aviva Insurance Limited. Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Aviva Insurance Limited is registered in Scotland as company number 2116. Its registered address is:
HomeServe is an insurance intermediary and arranges and administers cover on behalf of the underwriter. HomeServe is a trading name of HomeServe Membership Limited, which is authorised and regulated by the Financial Conduct Authority for general insurance and credit broking activities, under firm reference number 312518.
Our registered address is:
HomeServe Membership Limited is registered in England as company number 2770612. Our VAT registration number is GB559669669.
The regulatory status of Aviva Insurance Limited and HomeServe can be checked on the Financial Conduct Authority’s Financial Services Register.
Where can I find the product documents and terms and conditions that relate to my cover?
FREE Boiler Service Terms and Conditions
The price of a boiler service is shown as FREE when compared to the equivalent cover without service. The boiler service included with this cover is FREE in the first year only, upon renewal the boiler service is chargeable and will be included as standard in the total cost of the cover. Please refer to What happens after I’ve had my cover for a year?
This insurance is also available with a £100 excess for £8 per monthFind out more
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