Boiler Service

A service to help keep your boiler running smoothly

Your gas boiler is an essential part of your home. You rely on it to bring you heating and hot water.

Carrying out an inspection on your boiler will help keep it running smoothly throughout the year. A HomeServe approved Gas safe^®registered engineer will conduct a service on your boiler. They will also offer advice and tips on using your heating more efficiently.

Having your boiler serviced regularly may reduce the risk of a breakdown, and may also help to prolong the life of your boiler.

We offer a range of cover for gas boiler breakdowns, which all come with a boiler health check. Click here to see the differences between a boiler service and a boiler health check.

If you would like boiler cover, why not look at the boiler insurance range here.

What's covered?

A full inspection of the entire chimney structure, inspection and, where necessary, cleaning of the burner, combustion chamber, any injectors and heat exchanger, inspection of ignition devices i.e. pilot lights and/or spark and flame sensing electrodes
Checking the integrity of all seals and gaskets
Ensure that any condensate traps and drains are free from debris
Testing the appliance in accordance with manufacturer's instruction to ensure: the heat input and/or operating pressure are correct, the effectiveness of the flue, that all ventilation requirements are to current standards, the correct operation of all safety devices and that the boiler is safe for continuous use
A final combustion analysis and measurement against tolerances set by the manufacturer's instructions
A test of all disturbed gas connections, carry out functional testing of heating and hot water
A visual inspection of any other encountered gas appliances, written notification of any gas safety defect which may affect the safe operation of your appliances
An assessment of your current heating controls and best practice advice regarding energy efficiency

Please see Product documents including T&C's for more details

Main exclusions are:

Plumbing and heating breakdowns or problems
Any maintenance or remedial work
A test of the gas installation pipework, unless there is a known or suspected escape of gas
The cost of remedial work, repair or parts needed for any fault which is found before or during the gas boiler service

To apply

£96
in the first year.

Apply after reading Important Information and Product Documents below

Apply now

or call 0330 0247 004**

Why trust HomeServe?

24/7 claims line, 365 days a year
Access to our network of approved engineers
Over 25 years' experience taking care of UK homes
12 months' guarantee on most repairs
You can read thousands of reviews from customers who have made a claim

Who can buy this product

People who are homeowners
Landlords or tenants
People who live in houses, bungalows or flats
Mobile homes or bedsits
Homes heated with natural gas
Homes heated with electric heating

For full eligibility information please see the Important Information

Important Information

HomeServe is a trading name of HomeServe Membership Ltd, Cable Drive, Walsall, WS2 7BN (registered in England no. 2770612, VAT registration no. GB559669669).

Are you eligible to apply?

This plan is for homeowners only. Retail, commercial and other premises used for business are not eligible, and council and housing association tenants will not need this service. The property must be your permanent private residence and owned and solely occupied by you and your family with no business use. Mobile homes, bedsits, sub-divided homes and let and sub-let properties are not covered.

The boiler at your property must have a power input of less than 70 KW/hr and be fired by natural gas (and not LPG, electric or oil).

Is there product specific information I need to be aware of:

If you suffer a gas leak, you should first call the National Gas Emergency Service immediately on 0800 111 999.

Boiler service: This is not an element of insurance and therefore it is not part of the contract of insurance underwritten by the underwriter and it is not regulated by the FCA. This also means that if you have any complaint relating to this service, you will not have the right to refer the complaint to the Financial Ombudsman Service. If you are a new customer, your first Gas Boiler Service may take place after 6 months of your plan start date. Boiler services are normally undertaken between April and September. Please note, that whilst we may have installed your boiler, you can choose any certified Gas Safe registered engineer to service it for you.

What happens after the first year?

To make the process of renewing easier, your plan is set up so that it will automatically renew every year. We’ll send you a reminder about 4 weeks before your plan is due to renew. This will confirm the price of your plan for the next year and prompt you to check that it is still right for you.

The price of your plan will increase at renewal. Customers about to renew their plan for a second year can expect to pay £96 for the year (£24 a quarter).

If you’d rather your plan didn’t automatically renew, you can cancel this feature when you apply. Alternatively, you can login or contact us to switch off automatic renewal at any time afterwards.

If you decide you don’t want your plan to automatically renew, you’ll need to contact us each year to renew it yourself and organise payment.

How can this plan be cancelled?

You can cancel the plan by contacting HomeServe in writing, by telephone or by using the cancellation form online at www.homeserve.com/uk/cancellationletter. The cancellation period is 28 days after your plan start date. If you cancel within this period you will receive a full refund unless you choose to have your Service completed during this period, in which case you will lose your right to cancel and will not receive a refund. If you cancel after this period and you have not received your Service, you will receive a refund of any payments made minus any applicable administration fee. If you cancel after this period and you have received your Service, you will not be entitled to a refund. For further information, please see the Terms and Conditions.

Product Documents including T&Cs

FAQs

What do I need to apply?

To make the application process as smooth as possible, please make sure you have the following information to hand:

Details of the property you want to cover
A valid email address
Type of heating
Bank details

How do we vet our approved tradespeople?

We're careful to vet all HomeServe approved tradespeople. We do this by:

Inspecting jobs upon completion
Taking a copy of their Public Liability Certificate
Validating their relevant trade certificates
Ensuring they comply with our service levels
Getting them to sign the HomeServe Health and Safety Statement

Other information

** Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles. Lines are open 8am to 8pm weekdays, 8am to 4pm Saturday and 10am to 4pm Sunday.