Boiler cover and heating breakdown insurance

Frequently asked questions

• What do I need to know about the current 1 Month FREE offer?

  • This offer is available on selected cover and can't be used in conjunction with any other offer. Customers will pay for 11 months' cover over 12 payments in the first year only.

    The offer ends on 15th April 2021 and is for homeowners only.

    Once the offer expires the selected cover will revert to standard pricing. Terms and conditions apply.

• What is boiler cover and why do I need it?

  • Boiler cover offers assistance in case a boiler breakdown affects your home’s heating and hot water supply.

    With insurance in place you can relax, safe in the knowledge that we’ll be there when you need us.

    Whichever cover you choose, you’ll get 24/7 support, 365 days a year - so no matter when trouble arises, you can be confident we’ll be on hand to help.

• Who can buy this insurance?

  • These boiler and heating breakdown insurance products are for homeowners who live in houses, bungalows or flats, and whose homes are heated with natural gas.

    However, we also offer a range of cover options for landlords.

• What happens if my boiler breaks down?

  • No heating or hot water? No worries! You can make an insurance claim at any time of the day or night, 365 days a year - so whenever you discover a problem, you can reach us and tell us what’s gone wrong.

    Once that’s done, one of our Gas Safe registered Home Experts will soon be there to help get things up and running again. We always aim to fix your problem first time, and all our gas repairs are guaranteed for 12 months.

• Does HomeServe boiler insurance include an annual service?

  • We offer a range of boiler cover and heating breakdown insurance options so you can pick the one that’s right for you. You can decide whether to add a boiler service and pay for this alongside your cover.

    Some of our products offer a FREE Boiler Service during your first year.

• What else does HomeServe boiler insurance include?

  • HomeServe boiler insurance includes cover for unexpected problems that leave you without heating or hot water, plus cover for faulty boiler controls and parts and a leaking gas supply pipe.

    Some of our insurance products offer additional cover for problems with your central heating system, plus insurance for your home’s plumbing, drainage and electrics - so you can choose the one that suits you best.

    Some of our products offer a FREE Boiler Service during your first year.