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Top FAQs

Our service department will contact you each year to arrange your annual boiler service, if you have an annual boiler service included in your policy/plan. The type of policy/plan you hold will determine when your service will be carried out.

Homeowners - Your boiler service will be carried out Monday to Friday, 9am to 5pm, between April and September.

Landlords - Annual boiler services for Landlords are carried out Monday to Friday, 9am to 5pm. If you opt to include a gas safety inspection (CP12) in your policy/plan, this will be carried out the same time as your annual boiler service.

When the time comes for your policy/plan to renew, you may notice that your annual premium has changed. We review all policy/plan prices each year to reflect any changes to business costs. We also take your claims history into consideration.

You may notice different prices on our website - these are introductory offers for new customers. If you'd like to discuss your premium please call us on 0800 694 4167*.

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