Top FAQs

If you suspect you may have a frozen pipe, this article will help you locate the blockage, defrost it and make sure your pipes don't freeze again. Click here to find out more.

There are a lot of factors that affect how your boiler operates, so we've put together a collection of articles to help get your boiler back on track. Find out more here.

Our service department will contact you each year to arrange your annual boiler service, if you have an annual boiler service included in your policy/plan. The type of policy/plan you hold will determine when your service will be carried out.

Homeowners - Your boiler service will be carried out Monday to Friday, 9am to 5pm, between April and September.

Landlords - Annual boiler services for Landlords are carried out Monday to Friday, 9am to 5pm. If you opt to include a gas safety inspection (CP12) in your policy/plan, this will be carried out the same time as your annual boiler service.

When the time comes for your policy/plan to renew, you may notice that your annual premium has changed. We review all policy/plan prices each year to reflect any changes to business costs. We also take your claims history into consideration.

You may notice different prices on our website - these are introductory offers for new customers. If you'd like to discuss your premium please call us on 0800 694 4167*.

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