We love hearing about all the positive experiences our customers receive from us. That's why we've created Customer Stories - your place to discover and share how HomeServe has helped life keep moving, even when there was a problem.
We have bought to life how we help keep life moving for our customers, be sure to look out for Loki - our four-legged friend who really made a splash!
“Two words no one wants to hear…
The only one in the house.
And with the kids coming home from school soon…
The clock was ticking!
A quick call to HomeServe – and what a relief!
The engineer discovered what the problem was…
Then drove for miles for a part so we wouldn’t be loo-less.
Top of the class, HomeServe!”
Karen, HomeServe customer
“The wooden worktop was soaked.
Who invited our kitchen sink to leak?
We’ll get an engineer round pronto, HomeServe said.
On Saturday morning – oh no – between 8 and 1.
My daughters and I had plans – they’d be a write off.
(Weekends are precious, I often work away).
How was I going to tell the girls?
Turned out I needn’t have panicked.
Ring-ding-a-ling went the doorbell at 7.55.
All sorted in 15 mins before the girls were up.
You made our day HomeServe, before breakfast.”
Mr Parmar, Birmingham