If you're a homeowner or landlord with cover for any of the following areas of your home, you can book one of our Home Experts online through your MyHomeServe account in a matter of minutes.
Alternatively, you can get in touch by giving us a call on 0330 0247 002* - our lines are open 24/7, 365 days a year. If you suspect a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.
The fastest way to make a claim is through your MyHomeServe account. Login to your account to make a claim.
Log inWe're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.
For all new customers, our first year price is an introductory offer to enable you to experience cover and our service at a reduced cost. When taking out the policy we always give you an indication of what your price will be in the second year, as long as you've not made any claims. Your claims history will always be taken into account when calculating your renewal price.
Every year we assess our prices and these are amended to reflect any changes to business costs and increased investments in our service.
If you'd like to talk to us about your premium our Live Chat team is on hand to help
We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.
If you have a Boiler Service included in your policy, we'll contact you each year to arrange this.
In your first year as a HomeServe customer we'll carry out your Boiler Service at the same time as performing your Boiler Health Check. If you're a landlord, this will also include your Gas Safety Inspection.
After this it will usually be carried out sometime between April and September, or for landlords, alongside your Gas Safety Inspection.
You can see your scheduled appointments and services in MyHomeServe. Log in to your account and go to "my appointments"
Log inWe're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.
To discuss any new boiler queries, book an appointment for a survey or get a quotation for a new boiler please give us a call.
Our repairs team is on hand to help with any one off home issues you might have, from a leaking tap to a broken boiler.
Here at HomeServe we always aim to provide our customers with the best possible service, but unfortunately sometimes things can go wrong.
Letting us know when you're unhappy with your experience gives us the opportunity to put things right and make sure that we continue to improve to deliver the best possible service in the future.
You can send your complaint via post to:
Freepost RLYC-LXAL-GEEHCustomer Relations DepartmentHomeServe Membership LtdWalsallWest MidlandsWS2 7BN
We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.
To cancel your policy / plan, please call us or get in touch with a member of our Live Chat team. Make sure you've got your policy / plan number to hand.
We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.