Thanks for your email. We've passed this on to one of our teams and we'll acknowledge your complaint within 5 working days. Alternatively, if you would prefer to discuss your complaint, please call us on 0330 0247 999*.

To make things easy, we've included a copy of your email below and have also sent a copy to your email address.

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To make a new claim or discuss an existing claim, please call 0330 0247 999*.

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* Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles.