Need help? We've got you.

Whether you want to make a claim, ask us a question or need a hand fixing a problem at home, you'll find out how to do it all right here.

Help centre

We'll help you quickly find the answers to your questions.

Your account

Make a claim, book a boiler service, track your appointment, and much more.

Contact us

Still need to get in touch? Let's get you to the right place.
HomeServe engineer chats to a customer

Make a claim and manage your cover online

As an existing customer with a My HomeServe account you'll be able to do all of this in a matter of minutes…

  • Make a claim and book a Home Expert
  • Track and change your appointment
  • View and download your documents
  • Book your Boiler Service/ Boiler Health Check

How can we help you today?

If you're a homeowner or landlord with cover for any of the following areas of your home, you can book one of our Home Experts online through your My HomeServe account in a matter of minutes.

  • Plumbing
  • Drainage
  • Water supply pipe
  • Gas
  • Electrics
  • Boiler Health Check & Boiler Service
  • Pest & Security

Alternatively, you can get in touch by giving us a call on 03300 247 002* - our lines are open 24/7, 365 days a year. If you suspect a gas leak, call the National Gas Emergency Service immediately on 0800 111 999.

Fastest ways to make a claim

Make a claim online

The fastest way to make a claim is through your MyHomeServe account. Login to your account to make a claim.

Log in
Speak to us

By Phone:
0330 0247 202*

By Textphone:
18001 0330 0247 999

Fastest way to discuss a claim

Chat to us online

We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.

Speak to us

By Phone:
0330 0247 202*

By Textphone:
18001 0330 0247 999

For all new customers, our first year price is an introductory offer to enable you to experience cover and our service at a reduced cost. When taking out the policy we always give you an indication of what your price will be in the second year, as long as you've not made any claims. Your claims history will always be taken into account when calculating your renewal price.

Every year we assess our prices and these are amended to reflect any changes to business costs and increased investments in our service.

If you'd like to talk to us about your premium our Live Chat team is on hand to help

Fastest ways to get help from our team

Chat to us online

We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.

If you have a Boiler Service included in your policy, we'll contact you each year to arrange this.

In your first year as a HomeServe customer we'll carry out your Boiler Service at the same time as performing your Boiler Health Check. If you're a landlord, this will also include your Gas Safety Inspection.

After this it will usually be carried out sometime between April and September, or for landlords, alongside your Gas Safety Inspection.

Here's how to book your service

Login to MyHomeServe

You can see your scheduled appointments and services in MyHomeServe. Log in to your account and go to "my appointments"

Log in
Chat to us online

We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.

Speak to us

By Phone:
0330 0247 202*
By Textphone:
18001 0330 0247 999

To discuss any new boiler queries, book an appointment for a survey or get a quotation for a new boiler please give us a call.

Fastest way to speak to us

Speak to us

By Phone:
0330 0247 312*

Our repairs team is on hand to help with any one off home issues you might have, from a leaking tap to a broken boiler.

Fastest way to speak to us

Speak to us

By Phone:
0330 0247 053*

Here at HomeServe we always aim to provide our customers with the best possible service, but unfortunately sometimes things can go wrong.

Letting us know when you're unhappy with your experience gives us the opportunity to put things right and make sure that we continue to improve to deliver the best possible service in the future.

Find out more about our complaints process.

You can make a complaint in the following ways

Write to us

You can send your complaint via post to:

Freepost RLYC-LXAL-GEEHCustomer Relations DepartmentHomeServe Membership LtdWalsallWest MidlandsWS2 7BN

Email us

You can email your complaint to us.

Email my complaint
Speak to us

You can call our customer service department.

By Phone:
0330 0247 202*

Fastest ways to get help from our team

Chat to us online

We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.

Speak to us

You can call our customer service department.

By Phone:
0330 0247 202*

To cancel your policy / plan, please call us or get in touch with a member of our Live Chat team. Make sure you've got your policy / plan number to hand.

Chat to us online

We're available: Weekdays 8am 8pm,Saturday 8am 4pm and Sunday 10am 4pm.

Speak to us

You can call our customer service department.

By Phone:
0330 0247 202*

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No heating?

Handy guides for those smaller home repairs
*Calls may be recorded for quality control and training purposes. Calls to 03 numbers will cost you no more than 01 or 02 numbers, charges may vary depending on your network provider. Calls to 03 numbers will be part of inclusive minute plans for landlines and mobiles.