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If you suspect you may have a frozen pipe, this article will help you locate the blockage, defrost it and make sure your pipes don't freeze again. Click here to find out more.

There are a lot of factors that affect how your boiler operates, so we've put together a collection of articles to help get your boiler back on track. Find out more here.

Our service department will contact you each year to arrange your annual boiler service, if you have an annual boiler service included in your policy/plan. The type of policy/plan you hold will determine when your service will be carried out.

Homeowners - Your boiler service will be carried out Monday to Friday, 9am to 5pm, between April and September.

Landlords - Annual boiler services for Landlords are carried out Monday to Friday, 9am to 5pm. If you opt to include a gas safety inspection (CP12) in your policy/plan, this will be carried out the same time as your annual boiler service.

When the time comes for your policy/plan to renew, you may notice that your annual premium has changed. We review all policy/plan prices each year to reflect any changes to business costs. We also take your claims history into consideration.

You may notice different prices on our website - these are introductory offers for new customers. If you'd like to discuss your premium please call us on 0800 694 4167*.

To update your marketing preferences or to remove yourself from HomeServe’s emails/mailings/SMS/phone calls, please contact us.

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Email us using our simple form and we'll respond within 10 working days.

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Make a complaint

If you're not happy with the service you've received from HomeServe, call us or send us an email and let us know.

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Speak to us

Phone

0800 694 4167*


Textphone

18001 0800 694 4167*


Write to us

Please send your letter to one of the following addresses

Claims
Claims Management Department
Fulwood Park
Preston
PR2 9NZ

Existing policies and appliance warranties
Customer Relations Department
HomeServe Membership Ltd
Freepost RLYC-LXAL-GEEH
Walsall
West Midlands
WS2 7BN


*Calls may be recorded for quality control and training purposes. Calls to 0800 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive minutes.