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Top FAQs

Our service department will contact you each year to arrange your boiler service, if you have a boiler service included in your policy/plan. The type of policy/plan you hold will determine when your service will be carried out.

Homeowners - Your boiler service will be carried out between April and September.

Landlords - Boiler services for Landlords are carried out Monday to Friday, 9am to 5pm. If you opt to include a gas safety inspection (CP12) in your policy/plan, this will be carried out the same time as your boiler service.

When the time comes for your policy/plan to renew, you may notice that your annual premium has changed. We review all policy/plan prices each year to reflect any changes to business costs. We also take your claims history into consideration.

You may notice different prices on our website - these are introductory offers for new customers. If you'd like to discuss your premium please call us on 0800 694 4167*.

To update your marketing preferences or to remove yourself from HomeServe’s emails/mailings/SMS/phone calls, please contact us.

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If you're not happy with the service you've received from HomeServe, call us or send us an email and let us know.

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Speak to us


0800 694 4167*


18001 0800 694 4167*

Write to us

Please send your letter to one of the following addresses

Claims Management Department
Fulwood Park

Existing policies and appliance warranties
Customer Relations Department
HomeServe Membership Ltd
West Midlands

*Calls may be recorded for quality control and training purposes. Calls to 0800 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive minutes.