What’s the training like?
The training lasts for three weeks, it’s quite hands on and you do a lot of practical work. It made me feel really prepared to go on the phones and at the end of the training, I couldn’t wait to get started. I really liked that once you get started you’re not left on your own. You spend two weeks doing the job, but with additional support, meaning that there was always someone there if I needed them.
What made you decide to join HomeServe?
I previously worked in a care home, I really enjoyed it but I realised that progression for me was limited. At first I didn’t realise HomeServe was an option as I had no experience in anything phone-related at all. I also remember talking to People about HomeServe before I joined, one of my friends started in Customer Service and Sales, moved over to Customer Care and is now a Customer Relations Manager.
What does your day-to-day entail? Which parts of your role get you out of bed in the morning?
Since joining HomeServe I’ve been given the opportunity to get involved in the training academy and recruiting new People. I really enjoy getting to meet new People who are beginning their HomeServe careers. I like helping People and that I’m able to support them in their career aspirations. The biggest kick I get is helping Customers, each day I take calls and log claims, I love that I make a difference to Customers’ lives, even if it is only for a dripping tap. You’re encouraged to do a good job for Customers and I love that.
Why is the work you do, important to HomeServe?
Every day I fix problems for Customers, I listen to their problems, I’m often a shoulder to cry on and I have the ability to help them. I’m not restricted by the amount of time I get to spend on a call, which feels great. I’m also a People champion, this means I get to help out with lots of things outside of my day-to-day. I get to help our People organise events like the summer ball and make them a success.