Boiler Health Check

Information about your Boiler Health Check

Why do I need a Boiler Health Check?

All gas products include a Boiler Health Check as an initial inspection to check things over and make sure your boiler is safe and can be covered. Your boiler must pass before any gas claims can be progressed. It's quick and easy to book online and must be booked or completed within the first 90 days; otherwise your cover may be cancelled or amended to remove the boiler/system element (if applicable).

Arranging your Boiler Health Check

  • Once you have purchased your Gas cover online, you will see a link to go through and book your Boiler Health Check.
  • Alternatively, we will also send you an email and a letter within 7 days from purchase detailing how to book your Boiler Health Check.
  • Appointments are available Monday - Friday 8am-6pm and you can book either online or by phone.
  • Once booked a Gas Safe® registered engineer will visit your property to complete the Boiler Health Check.
  • If your boiler passes the health check, you will receive a confirmation and your cover will continue unaffected.

What if an existing problem is identified prior to or during my Boiler Health Check (BHC)?

Contact us to tell us and we'll arrange for one of our engineers to attend to complete the Boiler Health Check and assess if your boiler can be covered. If your boiler doesn't pass the Boiler Health Check, we won't be able to progress your claim and you will need to pay for any repairs. If this work is not completed, we will remove the boiler/system element of cover (if applicable) or cancel your cover.

What happens during a Boiler Health Check?

  • We’ll inspect the entire structure of your chimney flue.
  • We’ll check your boiler is igniting properly.
  • We’ll test your boiler – including your heating and hot water.
  • We’ll assess the controls to make sure they’re working, as they should be.
  • We’ll check how energy efficient your boiler is.

Trust Gas Safe® registered engineers to get the job done

All HomeServe approved engineers are Gas Safe® registered. The Gas Safe® Register is the official gas registration body in Great Britain.