We’re monitoring the Coronavirus (COVID-19) situation daily and remain committed to following the latest government advice.
As always, keeping you and our engineers safe, whilst doing everything we can to help keep your home running smoothly, is our top priority. Right now, we’re experiencing a high volume of calls, but please rest assured that we’re working hard to get to you as quickly and as safely as we can.
We appreciate that this can also be a difficult time financially, so if you have any concerns about making your payments, we're here to help.
For all our latest updates and information, take a look at our FAQs below before calling us. Together we can get through this.
Yes, of course. We’re experiencing a high number of calls at the moment, but we’re working hard to get to you as quickly and as safely as possible. If you need to book an engineer, but you or someone in your household is self-isolating, please call us on 0330 0247 999*. Otherwise, you can quickly make your claim online.
If you need to make a claim, but someone in your house is self-isolating, please call us on 0330 0247 999*, so we can ensure we’re taking all the necessary measures to keep you and our engineers as safe as possible.
We understand that this can be a difficult time financially, so if you’re struggling or have any concerns about paying for your cover/plan, we’re happy to discuss the options that are available to you. This includes potentially being able to defer your payments for up to three months. To find out more about how we can help you, give us a call on 0330 0247 002*.
Unfortunately, we haven't been able to carry out any Boiler Services during lockdown. However, please rest assured that even though yours may have been delayed for a short time, your boiler should still continue to operate safely.
To give you extra peace of mind, here are a few simple precautions you can take:
If at any point you’re concerned about the safety of your boiler, then please don’t hesitate to get in touch with us on 0330 0247 002*.
We’re working hard to get to you. You don’t need to do anything, we’ll be in touch as soon as we can to arrange your Boiler Service appointment.
You can still make a claim and we’ll carry out your Boiler Health Check in the same appointment. Please be aware that if we find any faults during the Health Check, we won't be able to continue to resolve your claim until the Health Check issue is resolved. However , in most cases, we’ll be able to carry out that work for you.
For full details about the Boiler Health Check, please see your Terms & Conditions.
Yes, you can. Please give us a call on 0330 0247 041*.
Your safety and the safety of our engineers is the most important thing to us and we are monitoring the Coronavirus situation daily. Before visiting, we will ask you if you are confirmed to have contracted COVID-19 or are self-isolating or shielding as per UK Government guidelines. We are currently performing new boiler surveys by video, click here to get a new boiler quote.
Yes, unless you have been notified otherwise, we’ll be with you as planned.
If your appointment has been cancelled or needs to be rearranged, we’ll let you know either by:
The safety of both our customers and engineers is our top priority - no matter what.
We want to be as clear as we can on what is classed as an “emergency” with HomeServe, so here are a few examples below.
An "emergency" is the sudden and unforeseen damage to something in your property covered by your policy, which immediately:
So we can ensure help is prioritised to those who need it most, here's a few guidelines to help identify someone as vulnerable:
Hopefully we’ve been able to answer your questions here, but if you can’t find what you’re looking for, you can get in touch with us. If you still need to call us, please bear with us, we’re working hard to get to you as quickly and as safely as we can.
As the situation evolves we will continue to follow the latest Government advice and will update this page with further information.