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HomeServe and cookies

Cookies may seem confusing, but what they do is really quite simple. We’d like to make sure you understand what they’re used for and how they can help you whilst browsing our website. Here’s a little bit more info for you to check out.

What are cookies?

Website cookies are small files that are stored in a designated area on your device's storage. To protect your privacy, your browser will only allow websites to access cookies it has already sent to you and not cookies sent by other websites.

How does our website use cookies?

HomeServe uses both ‘first party’ and ‘third party’ cookies to keep our website running smoothly and help us make sure that you always get the best browsing experience.

First party cookies are used for things like remembering your preferences, like your preferred language or zoom level. They also provide data on how many visitors we get and how they found our website.

Third party cookies are created by other websites, not associated with HomeServe, and are often used to monitor the different websites users visit. This allows those companies to understand users' interests so they can only display adverts that are relevant to them.

What are the main types of cookies?

Necessary

Our website won’t work properly without necessary cookies. They help you move around secure areas of the website and allow you to do things like purchase cover or talk to us on Live Chat.

Functional

Functional cookies remember information like your preferred language and allow us to test new versions of our website to make sure you're getting the best browsing experience possible. Rest assured that we can't identify who you are from this information.

Performance

These cookies provide us with an overall picture on how our website is performing by collecting and reporting data anonymously, helping us improve our website and your browsing experience.

Marketing

Our marketing cookies tell us about your browsing habits, such as what policies and products you've searched for and viewed, which helps us find and display adverts that are relevant to you. This includes advertisements on social media platforms, like facebook or twitter.

How to control your cookie preferences

While some cookies are necessary for our website to function, It’s always your choice which ones you would like to keep. Just click on the ‘change your consent’ link below to change your preferences.

For more details about how we collect or use personal information, check out our Privacy Policy for further information.


Please be aware that:

  • You may not be able to use all of the interactive features on our websites if cookies are disabled.
  • By removing certain kinds of cookies, you may miss out on future offers and advertisements from HomeServe which may be of interest to you.
  • You may not be able to use all of the interactive features on our websites (such as viewing DIY help and advice videos) if cookies are disabled.

Further cookie preferences

More information on website cookies and the ways in which you can delete and control cookies on your computer is available from AboutCookies.org.

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