HomeServe Membership Limited
Period covered in this report: 1st October 2022 to 31st March 2023
| Number of complaints opened by volume of business |
||||||||
|---|---|---|---|---|---|---|---|---|
| Product/service grouping |
Provision (at reporting period end date)
|
Intermediation (within the reporting period)
|
Number of complaints opened
|
Number of complaints closed
|
Percentage closed within 3 days
|
Percentage closed after 3 days but within 8 weeks
|
Percentage upheld
|
Main cause of complaints opened
|
| Banking and credit cards | - | - | - | - | - | - | - | - |
| Home finance | - | - | - | - | - | - | - | - |
| Insurance and pure protection | N/A | 2.3 | 2344 | 1943 | 28% | 70% | 37% | Information, sums/charges or product performance |
| Decumulation and pensions | - | - | - | - | - | - | - | - |
| Investments | - | - | - | - | - | - | - | - |
| Credit related | N/A |
N/A | 1 | 2 | N/A | 100% | 50% | N/A |
HomeServe USA
HomeServe Canada
HomeServe Spain
HomeServe France