HomeServe Membership Limited
Period covered in this report: Period covered in this report 1st October 2019 - 31st March 2020
Number of complaints opened by volume of business |
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Product/service grouping |
Provision (at reporting period end date)
|
Intermediation (within the reporting period)
|
Number of complaints opened
|
Number of complaints closed
|
Percentage closed within 3 days
|
Percentage closed after 3 days but within 8 weeks
|
Percentage upheld
|
Main cause of complaints opened
|
---|---|---|---|---|---|---|---|---|
Banking and credit cards | - | - | - | - | - | - | - | - |
Home finance | - | - | - | - | - | - | - | - |
Insurance and pure protection | N/A | 59.32 | 6925 | 6271 | 59% | 40% | 23% | Other general admin/customer service |
Decumulation and pensions | - | - | - | - | - | - | - | - |
Investments | - | - | - | - | - | - | - | - |
Credit related | N/A |
N/A | 691 | 622 | N/A | N/A | 82% | N/A |