HomeServe Membership Limited
Period covered in this report: Period covered in this report 1st October 2020 - 31st March 2021
Number of complaints opened by volume of business |
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Product/service grouping |
Provision (at reporting period end date)
|
Intermediation (within the reporting period)
|
Number of complaints opened
|
Number of complaints closed
|
Percentage closed within 3 days
|
Percentage closed after 3 days but within 8 weeks
|
Percentage upheld
|
Main cause of complaints opened
|
---|---|---|---|---|---|---|---|---|
Banking and credit cards | - | - | - | - | - | - | - | - |
Home finance | - | - | - | - | - | - | - | - |
Insurance and pure protection | N/A | 57.03 | 3974 | 4738 | 32% | 62% | 40% | Information, sums/charges or product performance |
Decumulation and pensions | - | - | - | - | - | - | - | - |
Investments | - | - | - | - | - | - | - | - |
Credit related | N/A |
N/A | 27 | 16 | N/A | N/A | 31% | N/A |