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Complaints Data

We make sure that we respond to and resolve customer complaints quickly and fairly. And we're happy to show you how we do this. See the table below for more information.

HomeServe Membership Limited

Period covered in this report: Period covered in this report 1st April 2019 - 30th September 2019

Number of complaints
 opened by volume of business		  
Product/service grouping
Provision (at reporting period end date)
Intermediation (within the reporting period)
Number of complaints opened
Number of complaints closed
Percentage closed within 3 days
Percentage closed after 3 days but within 8 weeks
Percentage upheld
Main cause of complaints opened
Banking and credit cards - - - - - - - -
Home finance - - - - - - - -
Insurance and pure protection N/A 43.32 4882 6108 36% 61% 26% Other general admin/customer service
Decumulation and pensions - - - - - - - -
Investments - - - - - - - -
Credit related N/A
 N/A 315 242 N/A N/A 79% N/A