Complaints Data

We make sure that we respond to and resolve customer complaints quickly and fairly. And we're happy to show you how we do this. See the table below for more information.

HomeServe Membership Limited

Period covered in this report: Period covered in this report 1st October 2020 - 31st March 2021

Number of complaints
 opened by volume of business		  
Product/service grouping
Provision (at reporting period end date)
 
Intermediation (within the reporting period)
 
Number of complaints opened
 
Number of complaints closed
 
Percentage closed within 3 days
 
Percentage closed after 3 days but within 8 weeks
 
Percentage upheld
 
Main cause of complaints opened
 
Banking and credit cards - - - - - - - -
Home finance - - - - - - - -
Insurance and pure protection N/A 57.03 3974 4738 32% 62% 40% Information, sums/charges or product performance
Decumulation and pensions - - - - - - - -
Investments - - - - - - - -
Credit related N/A
 N/A 27 16 N/A N/A 31% N/A