HomeServe Membership Limited
Period covered in this report: 1st April 2022 to 30th September 2022
Number of complaints opened by volume of business |
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Product/service grouping |
Provision (at reporting period end date)
|
Intermediation (within the reporting period)
|
Number of complaints opened
|
Number of complaints closed
|
Percentage closed within 3 days
|
Percentage closed after 3 days but within 8 weeks
|
Percentage upheld
|
Main cause of complaints opened
|
---|---|---|---|---|---|---|---|---|
Banking and credit cards | - | - | - | - | - | - | - | - |
Home finance | - | - | - | - | - | - | - | - |
Insurance and pure protection | N/A | 3.3 | 1950 | 2203 | 35% | 63% | 32% | Information, sums/charges or product performance |
Decumulation and pensions | - | - | - | - | - | - | - | - |
Investments | - | - | - | - | - | - | - | - |
Credit related | N/A |
N/A | 4 | 4 | N/A | N/A | 50% | N/A |