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Complaints Data

We make sure that we respond to and resolve customer complaints quickly and fairly. And we're happy to show you how we do this. See the table below for more information.

HomeServe Membership Limited

Period covered in this report: Period covered in this report 1st October 2020 - 31st March 2021

Number of complaints
 opened by volume of business		  
Product/service grouping
Provision (at reporting period end date)
Intermediation (within the reporting period)
Number of complaints opened
Number of complaints closed
Percentage closed within 3 days
Percentage closed after 3 days but within 8 weeks
Percentage upheld
Main cause of complaints opened
Banking and credit cards - - - - - - - -
Home finance - - - - - - - -
Insurance and pure protection N/A 72.07 13612 13184 52% 42% 68% Information, sums/charges or product performance
Decumulation and pensions - - - - - - - -
Investments - - - - - - - -
Credit related N/A
 N/A 27 16 N/A N/A 31% N/A