Accessibility

We make every effort to ensure that the website is accessible to as many people as possible, in compliance with W3C best practice accessibility guidelines. We aim to conform to the Web Content Accessibility Guidelines Level 2. In doing so, we are acting in accordance with the Equality Act 2010.

It's possible that some of our pages might not currently conform to these standards. However, we are actively trying to ensure that all future web pages are compliant with W3C guidelines for accessibility.

If you would like further information or are experiencing problems accessing the HomeServe website, please send us an email outlining any feedback. We value all feedback and continue to strive to improve our website.

How else can we help you?

• Our documents can be supplied in large print, Braille, or audio format. Please let us know if you require this, by phoning 0800 694 4167*. We recently adopted using Unified English Braille (UEB) to help make our Customers' lives easier. You can read more about why we made this change on ketchup.homeserve.com
• If you use a textphone, you can contact us on 18001 0800 694 4167* or use live chat.
• If you need to listen to PDF documents, you can download Adobe Reader then select 'View', then 'Read out loud' and your computer will dictate the document.

*Calls may be recorded for quality control and training purposes. Calls to 0800 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive minutes.