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The City of Columbia has partnered with HomeServe,* an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. The City of Columbia and HomeServe entered into an agreement to introduce these plans to the City of Columbia's customers.

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Key Plan Details
As a homeowner, you may be responsible for the water service line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Exterior Water Service Line Coverage Plus Restoration

SAVE $2.50/mo. for your first year
$ 2.49 PER MONTH
$ 4.99 PER MONTH

Covered Systems

  • Exterior Water Service Line
  • Pavement/Yard/Landscape Restoration

Annual Benefits

  • Unlimited benefit amount
  • Multiple service calls / Unlimited per call
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

What’s Covered

  • Locating the blockage or collapse
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fusing
  • Welding
  • Pipe cutting
  • Locating the leak
  • Exterior Water Service Line Restoration Reimbursement (Up to $1,000 per covered repair)

Important Coverage Information

  • Eligible

    To be eligible, you must own both the residential single structure and the land it is located on

  • Not Eligible

    If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners' association or the like

  • Exclusions

    Branch lines, any tanks or appliances; restoration to water structures, pastures or wooded areas; replacement of any artificial grass or plants; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.

$ 2.49 /mo.
SAVE $2.50/mo.
$4.99/mo. for your first year

Covered Systems:

  • Exterior Water Service Line
  • Pavement/Yard/Landscape Restoration

Annual Benefit Amount:

  • Unlimited benefit amount

Annual Service Calls:

  • Multiple service calls / Unlimited per call
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
Key Plan Details
As a homeowner, you may be responsible for the sewer/septic line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows the repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Exterior Sewer/Septic Line Coverage Plus Restoration

SAVE $4.50/mo. for your first year
$ 4.49 PER MONTH
$ 8.99 PER MONTH

Covered Systems

  • Exterior Sewer/Septic Line
  • Pavement/Yard/Landscape Restoration
  • Drain Cleaning
  • Grinder Pump

Annual Benefits

  • $10,000 maximum benefit amount
  • Multiple service calls up to annual benefit
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

What’s Covered

  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fitting external valves
  • Fusing
  • Welding
  • Pipe cutting
  • Excavation to expose pipe
  • Exterior Sewer/Septic Line Restoration Reimbursement (Up to $1,000 per covered repair)

Important Coverage Information

  • Eligible

    To be eligible, you must own both the residential single structure and the land it is located on

  • Not Eligible

    If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior sewer/septic line before enrollment; your entire exterior sewer/septic line is shared with a 3rd party or covered by a homeowners' association or the like; your exterior sewer/septic line previously had roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution

  • Exclusions

    Septic/collection tanks; leaching fields; non-conforming drain lines; branch lines; replacement of any artificial grass or plants; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.

$ 4.49 /mo.
SAVE $4.50/mo.
$8.99/mo. for your first year

Covered Systems:

  • Exterior Sewer/Septic Line
  • Pavement/Yard/Landscape Restoration
  • Drain Cleaning
  • Grinder Pump

Annual Benefit Amount:

  • $10,000 maximum benefit amount

Annual Service Calls:

  • Multiple service calls up to annual benefit
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
Key Plan Details
This illustration shows repairs that are performed on these lines and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit.

Interior Plumbing and Drainage System Coverage

SAVE $5.00/mo. for your first year
$ 4.99 PER MONTH
$ 9.99 PER MONTH

Covered Systems

  • Interior Plumbing
  • Interior Drainage Lines

Annual Benefits

  • $5,000 maximum benefit amount
  • 2 calls / $2,500 per call
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

What’s Covered

  • Leaking supply pipe to hot water heater
  • Repair/replace burst interior water pipe
  • Leaking wax seal
  • Blocked drain
  • Leaking or burst interior water pipe
  • Broken water valve causing unstoppable water flow
  • Unblocking an overflowing toilet or sink due to clogged drains
  • Leaking wax seal

Important Coverage Information

  • Eligible

    An owner of a residential single structure, or a unit within a structure, that is not intended to be moved

  • Not Eligible

    If your property is used for commercial purposes; you know of any current problems with your system(s) before enrollment; or your entire system(s) is shared with a 3rd party or covered by a homeowners' association or the like

  • Exclusions

    Appliances, fittings and fixtures; pressure reducing valves; backflow prevention devices; pumps or grinders; non-conforming drain lines; frozen pipes; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

$ 4.99 /mo.
SAVE $5.00/mo.
$9.99/mo. for your first year

Covered Systems:

  • Interior Plumbing
  • Interior Drainage Lines

Annual Benefit Amount:

  • $5,000 maximum benefit amount

Annual Service Calls:

  • 2 calls / $2,500 per call
  • Service Call Fee: $0
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

*HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from the City of Columbia and offers this optional service plan as an authorized representative of the contract providers as stated under each specific product offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from the City of Columbia. The City of Columbia and HomeServe entered into a commercial agreement to introduce this plan to the City of Columbia’s customers.