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Buffalo Water has partnered with HomeServe*, an independent company, to provide their customers affordable emergency repair plans that help protect against costly and inconvenient covered repairs to systems through their homes and properties. Buffalo Water and HomeServe entered into an agreement to introduce these plans to Buffalo Water's customers.

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Exterior Water Service Line Plus Coverage
Key Plan Details
As a homeowner, you may be responsible for the water service line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Exterior Water Service Line Plus Coverage

$ 6.99 PER MONTH
Important Coverage Information

Covered Systems

  • Exterior Water Service Line
  • Exterior Water Service Line Restoration

Annual Benefits

  • Unlimited benefit amount
  • Unlimited service calls ($10,000 per call)
  • Service Call Fee: $0
  • 30-day wait applies
  • One-year guarantee on all covered repairs

What’s Covered

  • Locating the blockage or collapse
  • Excavation to expose pipe
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fitting external valves
  • Fusing
  • Welding
  • Pipe cutting
  • Locating the leak
  • Non-functioning stop boxes, shut off valves, pressure reducing valves and backflow prevention devices
  • Up to $1,000 for each covered repair for restoration of your pavement, yard, or landscaping

Important Coverage Information

  • Eligible

    An owner of both the residential single structure and the land it is located on

  • Not Eligible

    If your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners’ association or the like

  • Exclusions

    Branch lines, frozen lines, any tanks or appliances; replacement of any artificial grass or plants; restoration to water structures, pastures or wooded areas; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.

$ 6.99 /mo.

Covered Systems:

  • Exterior Water Service Line
  • Exterior Water Service Line Restoration

Annual Benefit Amount:

  • Unlimited benefit amount

Annual Service Calls:

  • Unlimited service calls ($10,000 per call)
  • Service Call Fee: $0
  • 30-day wait applies
  • One-year guarantee on all covered repairs
Important Coverage Information
Exterior Sewer/Septic Line Plus Restoration
Key Plan Details
As a homeowner, you may be responsible for the sewer/septic line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows the repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.

Exterior Sewer/Septic Line Plus Restoration

SAVE $3.60/mo. for your first year
$ 14.39 PER MONTH
$ 17.99 PER MONTH
Important Coverage Information

Covered Systems

  • Exterior Sewer/Septic Line
  • Exterior Sewer/Septic Line Restoration
  • Drain Cleaning
  • Grinder Pump

Annual Benefits

  • Unlimited benefit amount
  • Unlimited service calls ($10,000 per call)
  • Service Call Fee: $0
  • 30-day wait applies
  • One-year guarantee on all covered repairs

What’s Covered

  • Locating the blockage or collapse
  • Excavation to expose pipe
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fitting external valves
  • Fusing
  • Welding
  • Pipe cutting
  • Up to $1,000 for each covered repair for restoration of your pavement, yard, or landscaping

Important Coverage Information

  • Eligible

    An owner of both a residential single structure permanently secured to the ground and the land it is located on

  • Not Eligible

    If your property is used for commercial purposes; you know of any current problems with your exterior sewer/septic system before enrollment; your entire exterior sewer/septic system is shared with a 3rd party or covered by a homeowners’ association or the like; or your exterior sewer/septic line previously had roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution

  • Exclusions

    Septic/collection tanks; leaching fields; non-conforming drain lines; branch lines; restoration to water structures, pastures or wooded areas; replacement of any artificial grass or plants; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

$ 14.39 /mo.
SAVE $3.60/mo.
$17.99/mo. for your first year

Covered Systems:

  • Exterior Sewer/Septic Line
  • Exterior Sewer/Septic Line Restoration
  • Drain Cleaning
  • Grinder Pump

Annual Benefit Amount:

  • Unlimited benefit amount

Annual Service Calls:

  • Unlimited service calls ($10,000 per call)
  • Service Call Fee: $0
  • 30-day wait applies
  • One-year guarantee on all covered repairs
Important Coverage Information

Frequently asked questions

  • You may cancel within 30 days of your start date for a full refund (less any claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact SLWA to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).

  • You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable).

  • Local, licensed and insured technicians perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.

  • Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.

  • Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.

  • HomeServe is the leading provider of home repair solutions nationwide with nearly 20 years’ experience making home ownership easier by keeping home systems running smoothly. We do this through a nationwide network of licensed contractors and a U.S.-based call center available 24/7/365. As an accredited business with the Better Business Bureau and a 4.8 out of 5-star post-job satisfaction scores, HomeServe is the best tool a homeowner can have to protect themselves from costly home repairs. Our repair plans protect you from the expense of an emergency home repair caused by normal wear and tear that is not typically covered by your homeowners insurance, local utility or municipality.

* HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 45 Glover Avenue, 6th Floor, Norwalk, CT 06850, is an independent company separate from Buffalo Water and offers this optional service plan as an authorized representative of the contract issuer or provider as stated under each specific plan offering. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Buffalo Water. Buffalo Water and HomeServe entered into a commercial agreement to introduce this plan to Buffalo Water’s customers.