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Important coverage information

Eligible

  • An owner (not renter) of a residential single structure, or a unit within a structure, that is not intended to be moved, and who is a SoCalGas® natural gas customer
Additional limitations apply. See more. See less

Not Eligible

  • If your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners’ association or the like; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof; is an ammonia cooling, ductless, window, through the wall, hanging, or geothermal heat pump unit; or is not installed according to manufacturer specifications
Additional limitations apply. See more. See less

Exclusions

  • Air ducts, a/c coils, registers, grills, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, refrigerant for maintenance recharges, thermostats, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: This description of coverage, exclusions and conditions is not the actual contract; the actual contract will be sent to you within approximately 10 business days after we receive your Form. An owner (not renter) of a residential single structure, or a unit within a structure, that is not intended to be moved, and who is a SoCalGas® natural gas customer, may be eligible for coverage. You are not eligible if your property is used for commercial purposes; you know of any current problems with your system before enrollment; your system is shared with a 3rd party or covered by a homeowners’ association or the like; uses refrigerant which does not meet federal, state or any other applicable regulatory or code requirements; has non-compliant components; exceeds 5 tons capacity; is installed on a roof; is an ammonia cooling, ductless, window, through the wall, hanging, or geothermal heat pump unit; or is not installed according to manufacturer specifications. In Iowa, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage for repairs from HomeServe (as the plan administrator for AMT Home Protection Company) or any other provider is optional and you can decide if coverage is right for you. Coverage provides, up to the applicable benefit limit, to repair or replace the following broken or failed parts of an electric central air conditioning system that has experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence: capacitors, circuit boards, internal fuses, breakers, condensate pumps, condenser motor, condenser fan, contactor switches, delay timer, fan controls, fan relays, filter dryer, high and low pressure switches, limit controls; up to 1 pound of refrigerant, relays, transformers, and valves. Coverage provides for repairs or replacement of parts only. Your system will not be replaced.
Not covered: Air ducts, a/c coils, registers, grills, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, refrigerant for maintenance recharges, thermostats, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your coverage starts the day your form is processed, and you can make a service call immediately.
Cancellation: Cancel any time by calling HomeServe at 1-888-302-0138 or visiting www.homeserve.com. You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro-rata refund less any claims paid (where applicable). 
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.

Frequently asked questions

What's covered?
Coverage for repairs from HomeServe (as the plan administrator for AMT Home Protection Company) or any other provider is optional and you can decide if coverage is right for you. Coverage provides, up to the applicable benefit limit, to repair or replace the following broken or failed parts of an electric central air conditioning system that has experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence: capacitors, circuit boards, internal fuses, breakers, condensate pumps, condenser motor, condenser fan, contactor switches, delay timer, fan controls, fan relays, filter dryer, high and low pressure switches, limit controls; up to 1 pound of refrigerant, relays, transformers, and valves. Coverage provides for repairs or replacement of parts only. Your system will not be replaced.
What's not covered?
Air ducts, a/c coils, registers, grills, asbestos coverings, balancing of system, wiring and parts external to the unit, compressors or chillers, condenser casings, condenser coils, evaporator coils, metering systems/TXV valves, refrigerant for maintenance recharges, thermostats, thermostat wiring, disconnect boxes and all wiring, breakers and switches contained within them, refrigerant conversions, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
When can I make a service call?
Your coverage starts the day your form is processed, and you can make a service call immediately.

HomeServe NA Insurance Services (“HomeServe”), also known as Home Emergency Insurance Solutions, California License #0F79326, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is not regulated by the California Public Utilities Commission, is an independent company that is not an affiliate of SoCalGas® and offers and administers this optional home protection plan as an authorized representative of #obligor_public_name#, #obligor_address#, the protection plan issuer. Your choice of whether to purchase these services from HomeServe will not affect your current level of natural gas service from SoCalGas. SoCalGas neither endorses nor warrants any such goods or services from HomeServe. Repairs are performed by a licensed and insured independent contractor.

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