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Water Heater Repair and Replacement Plan

30 Day Money Back Guarantee

Why choose this plan:

  • $1,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait applies
  • 90-day wait applies for water heater replacement
  • One-year guarantee on all covered repairs

What's covered

  • Burner supply tube and assembly
  • Drain and gas valves
  • Pilot light
  • Temperature control
  • Main burner
  • See FAQs for details on replacement coverage*

It costs hundreds of dollars to repair most components of a water heater.*

Problems with your hot water heater can cause:

  • hot water to run out too quickly
  • no hot water for showering or washing
  • noise and odor due to sediment build-up

It can be a major inconvenience when your water heater fails and finding a qualified professional to address the problem quickly can be time consuming and costly. Stay in hot water with an affordable repair plan from HomeServe and get protection from high repair costs and access to our 24/7 hotline where you can schedule a repair for your water heater.

*National average repair costs as of March 2018. No charge for covered repairs up to your annual benefit amount.

Overview

You depend on hot water for showering, washing and laundry. Problems with your natural gas water heater can be a major inconvenience, and finding a qualified professional can be time-consuming and costly. As a homeowner, you may be financially responsible for repairs to your water heater.

With the Water Heater Repair and Replacement Plan from HomeServe, you can help protect yourself from the cost and hassle of emergency water heater repairs. The coverage provides multiple service calls, up to $1,000 of covered costs to repair or replace a tank-based electric, natural gas or propane water heater that is damaged due to normal wear and tear (30-day waiting period with a money-back guarantee. 90-day waiting period before you can make a replacement service call). If your water heater can't be repaired, the balance of your annual benefit can be applied to a like-for-like replacement.

Important coverage information

Eligible

  • A single structure or a single unit within a structure, owned by you, used and zoned only for residential occupancy that is not intended to be moved
Additional limitations apply. See more. See less

Not Eligible

  • Recreational vehicles or homes on wheels and properties used for commercial purposes
  • If you are aware of any pre-existing conditions, defects or deficiencies with your water heater prior to enrollment, or if you have a commercial-grade, larger than 100 gallon, tankless, solar, geothermal, oil, hanging or combination home heating/domestic hot water unit
Additional limitations apply. See more. See less

Exclusions

  • Jacket and interior doors, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of a residential single structure, or a unit within a structure, that is not intended to be moved may be eligible for coverage. If you do not buy a plan for every water heater you own, you must designate at enrollment the water heater your plan covers, or the plan will cover the first water heater for which you make a service call. If you own a multi-family home or multiple housing units, you must provide the specific mailing address for each service agreement you purchase. You are not eligible if your property is used for commercial purposes; you know of any current problems with your water heater before enrollment; your entire water heater is shared with a 3rd party or covered by a homeowner's association or the like; or your water heater is commercial grade, larger than 100 gallons, tankless, solar, geothermal, oil, hanging, or combination home heating/domestic hot water; or is not installed according to manufacturer specifications.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the electric, natural gas or propane water heater for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Jacket and interior doors, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply. You agree to resolve disputes related to this plan by arbitration or in small claims court, without resort to class action or jury trial.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund (less claims paid, where applicable.)
Renewal: Your coverage is based on an annual contract. For credit card or debit card customers: regardless of the payment frequency you select, your service agreement will be automatically renewed annually on the same payment terms you selected, at the then-current renewal price. HomeServe is an independent company, separate from your local utility and community, providing emergency home repair services and protection solutions to homeowners across the U.S.

Frequently asked questions

When can I make a service call?
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What's covered?
Coverage provides, up to the applicable benefit limit, to repair or replace the electric, natural gas or propane water heater for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence.
What's not covered?
Jacket and interior doors, exhaust venting, expansion tanks, non-flexible water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
When can I make a replacement service call?*
There is a 90-day waiting period before you can make a replacement service call.
Who are NY repairs conducted by?
HomeServe USA Energy Services, LLC, Nassau County HIC Lic. # H36015000 & H36015001. Suffolk Lic. # 51571-RE, 51572-RE, 51573-RP, 51574-RP, & 52362-H. Where required by law, a local licensed contractor will handle certain portions of the work. NYC HIC Lic. # 1464692-DCA. HomeServe PH NYC, 4295 Arthur Kill Rd, Staten Island, NY, Aaron Shakarchi, NYC Plumber Lic. #2231. HomeServe PH LI, 1307 Manatuck Blvd, Bay Shore, NY 11706, Nassau County HIC Lic. # H36421000, Tim Christie, MP Lic. # 121-P, 2717, 0804 PR, B80804NR, 804, 1923, 869, 361, 9546, 2016-089, 6768, 4978, 215, 156, 41330, PL-2018-35, M000234, & 121-P.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from PSEG WorryFree Long Island LLC (“PSEG WorryFree”), PSEG WorryFree LLC and PSEG Long Island LLC.  HomeServe offers these optional service plans as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. PSEG WorryFree LLC and PSEG WorryFree Long Island LLC are separate legal entities from PSEG Long Island LLC.  Customers of PSEG Long Island have no obligation to purchase services from HomeServe and their decision whether or not to purchase has no effect on their electric service from PSEG Long Island, or its cost. This is a service contract, with repairs performed by licensed contractors.

Water Heater Repair and Replacement Plan for only $8.99/mo.

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