Heating and Cooling Repair Program

Eligibility: An owner of a residential single structure, or a unit within a structure, that is not intended to be moved may be eligible for coverage. This includes single family homes, townhomes and apartments. Recreational vehicles, mobile homes, and/or properties used for commercial purposes are not eligible. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your heating or heat pump/cooling system prior to enrollment; if you have a geothermal heat pump; or if your system is not installed according to code or manufacturer specifications. If you do not buy a plan for every system you own, the largest system serving the main/first floor of your home will be covered, unless you call to designate a different system within 30 days of enrollment.
Benefit Details: Coverage provides as many service calls as you need for the covered cost to repair your gas, propane, electric or oil central or forced-air heat pump, standalone heat pump/air cooling system or furnace heating system, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. There is a $50 fee per service call.
Not covered: Boilers, water-heater or steam-based systems, geothermal or gas-engine driven heat pumps, radiant floor/ceiling heat; routine maintenance; add-on components, including humidifiers, electronic or electrostatic air filters, electronic zoning systems, ultraviolet light systems and condensate lift pumps; auxiliary components including ductwork, grilles and registers, equipment casing/enclosures, condenser pads, snow legs, flues and chimneys; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract. Regardless of the payment frequency you select, your policy will be automatically renewed annually on the same payment terms selected, at the then-current renewal price. Your coverage will remain in effect unless you contact HomeServe to discontinue. HomeServe is an independent company, separate from your utilities company, providing home repair services and protection solutions to homeowners across the U.S.