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Water Heater Repair and Replacement Program

30 Day Money Back Guarantee

Important coverage information

Eligible

  • Residential homeowner with sole responsibility for the electric, natural gas or propane water heater.
Additional limitations apply. See more. See less

Not Eligible

  • Mobile, manufactured and multi-unit dwellings: may be eligible so please see Eligibility section below for details
  • Recreational vehicles and properties used for commercial purposes
Additional limitations apply. See more. See less

Exclusions

  • Removal or disposal of old water heater; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of a residential single structure, or a unit within a structure may be eligible for coverage. This includes single family homes (inclusive of manufactured housing), townhomes, condominiums and mobile homes. Recreational vehicles and properties used for commercial purposes are not eligible. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your water heater prior to enrollment, or if your water heater is instant-on, low boy gas, larger than 66 gallon, tabletop, tankless, solar, or designed or used for the recirculation of potable water as part of a heating system, (e.g. Apollo and MoreFlow). If you do not buy a plan for every water heater you own, the largest water heater serving the main/first floor of your home will be covered unless you call to designate a different water heater within 30 days of enrollment. If your entire water heater is shared with any third party or covered by a homeowners', condominium or like association, then you are not eligible. Only the following standard water heaters are eligible: electric: 30-66 gallon; 30-40 gallon 110V or 220V single element; 40-66 gallon tall or low boy dual element; 40-66 gallon tall gal; 40-66 gallon mobile home type. gas: 40-66 gallon including power vent/direct vent; 40-66 gallon mobile home type.
Benefit Details: Coverage provides as many service calls as you need for the covered cost to repair or replace a standard electric or gas water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. In addition, up to $1,500 is available for the inspection and subsequent repair or replacement of a single water heater vent or chimney system that is not sized in accordance with manufacturer specifications, current building codes, or is not clean, free of obstructions, blockages, defects, deterioration or is not operable, at the time of a covered gas water heater replacement.
Not covered: Removal or disposal of old water heater; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract. Regardless of the payment frequency you select, your policy will be automatically renewed annually on the same payment terms selected, at the then-current renewal price. Your coverage will remain in effect unless you contact HomeServe to discontinue. HomeServe is an independent company, separate from your utilities company, providing home repair services and protection solutions to homeowners across the U.S.

Frequently asked questions

When can I make a service call?
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What should I know about this coverage?
What's covered: Coverage provides as many service calls as you need for the covered cost to repair or replace a standard electric or gas water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. In addition, up to $1,500 is available for the inspection and subsequent repair or replacement of a single water heater vent or chimney system that is not sized in accordance with manufacturer specifications, current building codes, or is not clean, free of obstructions, blockages, defects, deterioration or is not operable, at the time of a covered gas water heater replacement. Not covered: Removal or disposal of old water heater; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

HomeServe USA Repair Management Corp. ("HomeServe") with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk , CT 06851, is an independent company separate from NOVEC Solutions, a wholly-owned affiliate of Northern Virginia Electric Cooperative (NOVEC), and offers this optional service plan as an authorized representative of the service contract provider, ServicePlan of Florida, Inc. , 175 West Jackson Blvd., Chicago , IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from NOVEC Solutions.

Water Heater Repair and Replacement Program for only $6.95/mo.

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