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Water Line Replacement Program

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Important coverage information

Eligible

  • Residential homeowner with sole responsibility for the exterior water service line, exterior sewer septic line and interior plumbing system
Additional limitations apply. See more. See less

Not Eligible

  • Mobile, manufactured and multi-unit dwellings: may be eligible so please see Eligibility section below for details
  • Recreational vehicles and properties used for commercial purposes
Additional limitations apply. See more. See less

Exclusions

  • Any water line that branches off the main water service line; shared line that provides service to multiple properties or secondary buildings; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of both a residential single structure that is permanently secured to the ground and the land it is located on may be eligible for coverage. This includes single family homes (inclusive of manufactured housing) duplexes and townhomes. Recreational vehicles and properties used for commercial purposes are not eligible for coverage. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your exterior water service line prior to enrollment or if your exterior water service line is more than 500 feet in length. If your entire exterior water service line is shared with any third party or covered by a homeowners', condominium or like association, then you are not eligible.
Benefit Details: Coverage provides as many service calls as you need for the covered cost to repair or replace a single leaking, low pressure, or blocked exterior water service line, for which you have sole responsibility, from your utility's responsibility to the water meter or main shut-off valve inside your home, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Any water line that branches off the main water service line; shared line that provides service to multiple properties or secondary buildings; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract. Regardless of the payment frequency you select, your policy will be automatically renewed annually on the same payment terms selected, at the then-current renewal price. Your coverage will remain in effect unless you contact HomeServe to discontinue. HomeServe is an independent company, separate from your utilities company, providing home repair services and protection solutions to homeowners across the U.S.

Frequently asked questions

When can I make a service call?
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
What should I know about this coverage?
What's covered: Coverage provides as many service calls as you need for the covered cost to repair or replace a single leaking, low pressure, or blocked exterior water service line, for which you have sole responsibility, from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home, that is damaged due to normal wear and tear, not accident or negligence. Not covered: Any water line that branches off the main water service line; shared line that provides service to multiple properties or secondary buildings; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.

HomeServe USA Repair Management Corp. ("HomeServe") with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk , CT 06851, is an independent company separate from NOVEC Solutions, a wholly-owned affiliate of Northern Virginia Electric Cooperative (NOVEC), and offers this optional service plan as an authorized representative of the service contract provider, ServicePlan of Florida, Inc. , 175 West Jackson Blvd., Chicago , IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from NOVEC Solutions.

Water Line Replacement Program for only $4.95/mo.

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