Frequently asked questions

HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at  601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Louisville Water Company and offers this optional service plan as an authorized representative of the contract issuer,  National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Louisville Water Company. Louisville Water Company and HomeServe entered into an agreement to introduce these plans to Louisville Water Company’s customers.

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