30 Day Money Back Guarantee
-
Why You Should Get a Plan
Replacing a water service line costs an average of $2,832‡.
If your water service line fails, it can cause:
- a visible water leak in your yard
- low water pressure
- water leaks in your basement
As a homeowner, you may be responsible for the water service line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
-
What's Covered
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Locating the leak
- Welding
- Pipe cutting
- Fusing
- Exterior Water Service Line Restoration Reimbursement (Up to $1,000 per covered repair)
-
Benefits
- $7,000 annual benefit amount
- Exterior Water Service Line: Multiple service calls up to annual benefit
- Water Service Line Restoration: Multiple service calls up to annual benefit
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
-
Overview
As your home ages, so does the exterior water service line that brings fresh water to your house. If this line breaks or leaks due to ground shifting, pipe aging, corrosion or extreme temperatures, you could be faced with an expensive repair bill. There's no way to prevent a water service line emergency.
Basic homeowners insurance does not typically cover damage due to normal wear and tear. Be prepared with an affordable repair plan called Exterior Water Service Line Plus Coverage. Help get protection from the high cost of covered repairs with a home service repair plan from HomeServe, which includes up to $7,000 of annual benefit for covered repairs with multiple service calls. Eligible homeowners can also receive up to $1,000 per covered water service line repair for additional restoration. Take action to enhance your protection and help protect yourself from the costs of restoring your property after a water service line repair.
Important coverage information
Eligibility: To be eligible, you must own both the residential single structure and the land it is located on. You are not eligible if your home is a recreational vehicle or otherwise intended to be moved; your property is used for commercial purposes; you know of any current problems with your exterior water service line before enrollment; or your entire exterior water service line is shared with a 3rd party or covered by a homeowners' association or the like. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility, from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Restoration to your pavement, yard or landscaping disturbed as part of a covered repair is included, up to the benefit limit.
Not covered: Frozen lines, branch lines, any tanks or appliances, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions. Arizona homeowners: Frozen lines, branch lines, any tanks or appliances, replacement of any artificial grass or plants, guaranteed survival of living materials; restoration to: any part of your property not disturbed by a covered repair; an entire paved surface in order to match color or texture; buildings, sheds, garages, or any other structures, sprinkler/irrigation systems, ponds, waterfalls, or other water structures, fields, meadows, pastures, or wooded areas, or any plant life that has died or failed to grow due to lack of care or maintenance; restoration to damages, excavations, or disturbances to your property, that existed prior to the covered repair; and damages caused by you, others or unusual circumstances, including pandemics, hostilities and work slowdowns, acts of God, including natural disasters and extreme weather; loss from unauthorized access or use of any system or any destruction or deletion of data or software; excluded damages; correction of, or reimbursement for, any repairs or restorations made by you or anyone you hire not authorized by us; repairs or replacements when no operational failure has occurred; replacement, correction, upgrade or move in order to meet any code, law, regulation, ordinance or utility directive; repair or replacement for any system covered by a manufacturer's warranty, service contract or insurance policy or involved in a manufacturer's recall or class action; remediating or notifying you about mold or other hazardous materials; shared sections that provide service to multiple properties or secondary buildings; any section that is shared with a third party or is covered by a homeowners', condominium, or like association; and repair or replacement of any sections or parts or any restoration not stated to be covered in the Terms and Conditions. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe or visiting www.homeserve.com. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility, from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Restoration to your pavement, yard or landscaping disturbed as part of a covered repair is included, up to the benefit limit.
Not covered: Frozen lines, branch lines, any tanks or appliances, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions. Arizona homeowners: Frozen lines, branch lines, any tanks or appliances, replacement of any artificial grass or plants, guaranteed survival of living materials; restoration to: any part of your property not disturbed by a covered repair; an entire paved surface in order to match color or texture; buildings, sheds, garages, or any other structures, sprinkler/irrigation systems, ponds, waterfalls, or other water structures, fields, meadows, pastures, or wooded areas, or any plant life that has died or failed to grow due to lack of care or maintenance; restoration to damages, excavations, or disturbances to your property, that existed prior to the covered repair; and damages caused by you, others or unusual circumstances, including pandemics, hostilities and work slowdowns, acts of God, including natural disasters and extreme weather; loss from unauthorized access or use of any system or any destruction or deletion of data or software; excluded damages; correction of, or reimbursement for, any repairs or restorations made by you or anyone you hire not authorized by us; repairs or replacements when no operational failure has occurred; replacement, correction, upgrade or move in order to meet any code, law, regulation, ordinance or utility directive; repair or replacement for any system covered by a manufacturer's warranty, service contract or insurance policy or involved in a manufacturer's recall or class action; remediating or notifying you about mold or other hazardous materials; shared sections that provide service to multiple properties or secondary buildings; any section that is shared with a third party or is covered by a homeowners', condominium, or like association; and repair or replacement of any sections or parts or any restoration not stated to be covered in the Terms and Conditions. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe or visiting www.homeserve.com. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
What should I know about Exterior Water Service Line coverage?
Coverage provides, up to the applicable benefit limit, to repair or replace an exterior water service line that has experienced an operational failure, for which you have sole responsibility, from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home that is damaged due to normal wear and tear, not accident or negligence. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Restoration to your pavement, yard or landscaping disturbed as part of a covered repair is included, up to the benefit limit.
Not covered: Frozen lines, branch lines, any tanks or appliances, replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas, and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Additional exclusions apply.
What is Exterior Water Service Line Restoration Reimbursement?
This plan provides reimbursement for up to $1,000 for each covered repair for restoration of your pavement, yard, or landscaping disturbed by the covered repair. Restoration includes filling, raking, and reseeding of grass, reinstallation of existing soft landscaping and shrubbery, and patching of paved surfaces.
When can I make a service call?
Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from your utility or community and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. This is a service contract, with repairs performed by licensed contractors.
Exterior Water Service Line Coverage for only $5.98/mo.