Complete Plumbing Plan

Eligibility: To be eligible, you must own the residential single structure and the land it’s on. If you own a multi-family home or multiple housing units, provide the mailing address for each service agreement. You are not eligible if your home is a recreational vehicle, intended to be moved, or used for commercial purposes; you know of any current problems with your system(s) at enrollment; your system(s) was not installed per code; or your entire system(s) is shared with a 3rd party or covered by an association. Exterior Sewer/Septic Line: Eligibility: Lines that have had any roots removed or failed a smoke or dye test, camera inspection or any other proactive test without resolution prior to enrollment are not eligible for this portion of coverage. Water Heater: Eligibility: A water heater that is commercial grade, larger than 100 gallons, installed on a roof, or is tankless, solar, geothermal, oil, electric hybrid (also known as a heat pump water heater), hanging tank-based, or a combination home heating/domestic hot water unit or is not installed according to manufacturer specifications is not eligible for this portion of coverage.
Benefit Details: Coverage, up to the applicable benefit limit, for one of each of the following system(s) for which you have sole responsibility, that has experienced an operation failure and is damaged due to normal wear and tear, not accident or negligence. Exterior Water Line: Repair or replace the water line from your utility’s responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also included. Exterior Sewer/Septic Line: Drain clean, repair or replace the sewer line from the external wall of your home up to your utility’s responsibility, or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning backflow prevention devices is also included. Interior Plumbing and Drainage Lines: Drain clean, repair or replace the plumbing and drainage lines in your home. Water Heater: Repair or replacement of a standard water heater fueled by natural gas, propane, or electricity. Gas Line: Repair or replace the gas line from your utility’s responsibility or external propane tank outlet connection up to and including the appliance connectors located either inside or outside your home, and extension gas lines that exit your home up to and including the appliance connectors. Pressure regulating devices are also covered.
Not covered: Remediating or notifying you of mold or hazardous materials; any sections/parts not installed properly; repairs or replacement protected under other coverage; and damage from accidents, negligence or otherwise caused by you, others, wildlife or unusual circumstances (such as natural disasters). Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions. If costs on covered repairs exceed the benefit limit, you pay the difference. Technicians must have safe access to the work area. You will not be reimbursed for repairs performed by anyone not authorized by HomeServe. Exterior Water Line: Frozen lines, any tanks or appliances, lines that have failed a proactive inspection or test when no operational failure has occurred, branch lines. Additional exclusions apply. Exterior Sewer/Septic Line: Non-conforming drain lines, septic/collection tanks, leaching fields, grinder pumps, lines that branch off and do not connect back to the primary system. Additional exclusions apply. Interior Plumbing and Drainage Lines: Non-conforming drain lines; appliances, fittings or fixtures, hose bibbs, vent stacks, pressure reducing valves, backflow prevention devices, fire suppression and other sprinkler systems, irrigation systems, distribution piping such as for radiators and heating systems, condensate drain lines for cooling systems, pumps, or grinders; frozen pipes. Additional exclusions apply. Water Heater: Jacket and interior doors, heat exchangers, exhaust venting, expansion tanks, non-flexible gas and water supply and delivery piping, electrical service wiring, damage due to restricted lines or water pressure over 80 P.S.I. For replacement, a change in fuel type is not covered. Additional exclusions apply. Gas Line: Meter moves or replacements except when required by local code; appliances, fixtures, systems not supplied by a utility or propane provider, and appliance regulators. Additional exclusions apply.
Making a Service Call: You can make a service call immediately after your plan starts, which is 30 days after your enrollment is processed. Upon renewal/restart (if applicable), you can make a service call immediately. Water Heater: There is a 90-day wait before you can make a replacement service call.
Cancellation: Cancel your plan any time by calling HomeServe or visiting www.homeserve.com/cancel. If you cancel within 30 days before your plan start date, you will not be charged. If you cancel within 30 days after the plan start date, you will get a full refund (less benefits paid). If you cancel 31 or more days after the plan start date, you will get a pro-rata refund (less benefits paid). Upon renewal/restart, you can cancel any time and you will get a pro-rata refund (less benefits paid).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.