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Why You Should Get a Plan
Repair or replacement of an exterior water line or sewer/septic line can cost thousands of dollars.‡
If your water service or sewer/septic line fails, it can cause:
- low water pressure
- water leaks or sewage in your basement
- water leaks or sewage in your yard
As a homeowner, you may be responsible for the exterior water or sewer/septic line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows the repairs that are performed on these lines and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of December 2024. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Locating the blockage or collapse
- Excavation to expose pipe
- Pipe replacement or repair
- Repair or replacement of seals and joints
- Unblocking
- Fitting external valves
- Fusing
- Welding
- Pipe cutting
- Locating the leak
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Benefit
- Unlimited annual benefit amount
- Exterior Sewer/Septic Line: Multiple- service calls ($7,000 per call)
- Sewer/Septic Line Restoration: Multiple- service calls ($1,000 per call)
- Exterior Water Service Line: Multiple- service calls ($7,000 per call)
- Water Line Restoration: Multiple- service calls ($1,000 per call)
- 30-day wait period with a money-back guarantee
- One-year guarantee on all covered repairs
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Overview
A repair plan gives you peace of mind against surprise breakdowns. If faced with a problem, you call our call center and we'll send a trusted contractor to handle the repair. Plus, we'll foot the bill for covered repairs, up to the benefit amount and your repair is guaranteed for one year.
HomeServe helps eligible homeowners navigate the stress and costs of exterior sewer/septic and water line problems, making the repair process easy and affordable. This protection covers all types of pipe material, regardless of how old it is, plus you get a benefit amount to cover restoration to your pavement, yard or landscaping disturbed by the covered repair.
Important coverage information
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace the following that have experienced an operational failure, for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Exterior Water Service Line: The line from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Repair or replacement of non-functioning stop boxes, shut-off valves, pressure reducing valves and backflow prevention devices is also covered. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your utility's responsibility, or septic line from the external wall of your home up to the point of connection to the septic tank on your property, including branch drains from the point they exit the home to the point they re-enter the home. Repair or replacement of non-functioning backflow prevention devices is also included. Restoration to your pavement, yard or landscaping disturbed as part of a covered water or sewer/septic line repair is included, up to the benefit limit.
Not covered: Damage from accidents, negligence or otherwise caused by you, wildlife, others or unusual circumstances and the following product-specific exclusions: Exterior Water Service Line: Frozen lines, branch lines, any tanks or appliances. Additional exclusions apply. Exterior Sewer/Septic Line: Non-conforming drain lines, septic/collection tanks, leaching fields, grinder pumps, branch lines. Additional exclusions apply. Restoration does not cover replacement of any artificial grass or plants, restoration to water structures, pastures or wooded areas. Costs on covered repairs may exceed the benefit limit, in which case you pay the difference between the cost and the benefit limit. Disputes resolved by arbitration, without class action or jury trial, unless otherwise stated in your full Terms and Conditions.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.
Frequently asked questions
HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 7134 Lee Highway, Chattanooga, TN 37421, is an independent company separate from CenterPoint Energy. CenterPoint Energy is not responsible for the service plans offered by HomeServe and its affiliates. HomeServe offers this optional service plan as an authorized representative of the service contract provider, National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from CenterPoint Energy.
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